Manager, Family And Supporter Experience

Welcome to Career Opportunities at Lindenwood University.

PLEASE READ: For all applications, please include your resume and cover letter. You may skip the "Quick Apply" page by simply clicking "Next" at the bottom of the page. When you arrive at the "Experience" page, you may upload all desired documents using the upload box labeled "Resume/CV." This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only).

• Tuition discounts for doctoral programs (employee only).

• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.

• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday

• Friday), and winter break (Dec. 23 - Jan. 1).

• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.

• Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Manager, Family and Supporter Experience

Division: Student Experience

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Associate Vice President, Advising and Retention Experience

Positions Supervised: None

Job Summary

The manager of family and supporter experience is the primary contact and advocate for the families and supporters of Lindenwood students. They are charged with developing a culture of success in students' extracurricular lives and facilitating training, programming, and communication channels for those outside of the University supporting their students' success.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Serves as the primary contact, advisor, and advocate for all students' families and supporters

• Makes referrals to essential offices, services, and leaders for families and supporters

• Collaborates with key stakeholders to provide timely training and information to the families and supporters of students

• Develops and facilitates programming and community building for student families and supporters

• Manages the continuing student components of the CampusESP system

• Coordinates with First Year Programs, Admissions, and Campus Events to engage families and supporters in University programming, such as Orientation, Move-In, and Family Day

• Organizes family and support development for the Linden-First Bridge Scholars program

• Provides recommendations to University leadership on improvements related to student families and supporters

• Gathers and shares data related to family and supporter engagement and student persistence of engaged families

• Explains FERPA regulations to parents and supporters and helps students navigate the Buckley Waiver process in partnership with Academic Services

• Liaises with Public Relations and University Ombudsperson to address and resolve complaints arising from student families and supporters

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence

• Models, supports, and holds others accountable to the University's values

• Ensures parents and supporters receive excellent support and follow-up

• Anticipates the needs of families and supporters and provide just-in-time support before it becomes necessary

Communication, Teamwork, and Collaboration

• Communicates regularly with key University partners, such as Admissions, Student Affairs, Advising, Student Financial Services, and Marketing

• Leads the University in communication and initiatives related to family and supporters

• Works both independently and collaboratively on initiatives

• Shares family and supporter feedback and data with key University stakeholders

• Abides by FERPA guidelines and regulations

Job may require other duties as assigned.

Required Qualifications

• An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

• Bachelor's degree

• 3+ years of higher education experience

• Master's degree preferred

Knowledge, Skills, and Abilities

• May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures

• Excels at explaining complex policy in a simple, approachable way

• Strong administrative skills

• Excellent written and verbal communication skills

• Ability to establish and maintain effective relationships with students and their families and supporters

• Ability to take initiative

• Developed analytical, organizational, and interpersonal skills

Work Environment

• Environmental or atmospheric conditions commonly associated with the performance of this job's functions. Please click here to view Lindenwood University's flexible work designation descriptions.

• General office setting

• Fully on-ground

Physical Abilities

• The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily

• Ability to sit for extended periods of time

• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.