The Facilities Manager will be the single point of contact responsible for facilities management, assisting the Account Manager and the Workplace Services team with the delivery of quality facility management services. This role will coordinate and manage occupant requirements and service delivery to ensure satisfaction.
Support the Account Manager in the implementation of short and long-term projects for the client
Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Account Team and the client.
Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's).
Assists with projects and initiatives that that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.
Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
Assist with the development and implement the annual account plan for the buildings within the area
Daily/Weekly/Quarterly walk-through inspections with team and vendors to ensure quality of services and superior maintenance of client space.
Bachelor's degree Preferred
7-10 years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred.
Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment.
Exceptional customer service skills with a passion for hospitality
Track record of initiative, integrity and good judgement.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access).
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