Manager, Enterprise Systems

Truck Stop Fox River Grove , IL 60021

Posted 2 months ago

Position Summary:

Truckstop.com seeks to attract a talented, high-energy technical leader to manage Truckstop's ERP and CRM systems. The Manager of Enterprise Systems will play a pivotal role in how Truckstop.com supports the strategic business objectives in a hyper- growth organization. Reporting to the VP Technology Operations, the Manager, Enterprise Systems will lead the operational execution of the Enterprise System IT functions in service to the business departments.

This person will be responsible for the management, deployment and overall operational excellence of enterprise level business system solutions and functions including but not limited to ERP and CRM. The role is responsible for managing the resources required to effectively plan, evaluate, deploy and manage the solutions

About Truckstop.com

We are the one-stop connection between carriers, brokers, and shippers. Founded in 1995 as the first freight-matching marketplace to hit the Web, Truckstop.com has grown to provide load planning, transportation management, telematics, route optimization, real-time rates, powerful negotiation tools, and other logistics solutions. Truckstop.com is recognized as the leading resource for transportation data and trends including the weekly Trans4Cast, which informs outlets like BB&T and Bloomberg Financial. Additionally, Truckstop.com also serves as the largest credit reporting entity in the transportation industry, helping companies guard against fraud and choose the right partners for their business.

Essential Job Functions:

Key responsibilities of the position will include:

  • Manage and lead a team of technical resources responsible for development and operational excellence of the CRM and ERP systems

  • Act as a business relationship manager among stakeholders to provide project definition, process leadership, timeframe, issue resolution, risk mitigation and status communication

  • Partner with business and departments to identify desired results and work to implement business improvements though process change, technology, and training

  • Working with the VP Technology Operations, responsible for maintaining the ERP/CRM strategy and roadmap

  • Maintain and grow relationships with the various business teams within the organization.

  • Working with department leadership to prioritize and manage CRM and ERP system initiatives.

  • Day to day operational and support management of the ERP/CRM team.

  • Management of the ERP/CRM delivery pipeline.

  • Maintain industry knowledge and understand latest developments to ensure applicable solutions available to enable business efficiencies and productivity.

  • Vendor management to ensure delivery of quality products and responding to the company's needs while developing a beneficial business relationship.

  • Building and leveraging automation to decrease overall system deployment and support cycle time.Understanding system interdependencies as well as existing and anticipated ERP functionality.

  • Understand the business process areas and become a subject matter expert in the day to day operations and activities of those areas of responsibility.

  • Analyze the structure and flow of the business' work to identify possible applications solutions.

  • Understand business processes and remove technical debt

Candidate Profile:

The ideal candidate will be a skilled, hands-on manager in CRM and ERP solutions, with a strong track record of high impact to complex, midsize to large scale businesses. The ideal candidate will be consultative in approach and will demonstrate a strong work ethic and "above and beyond" commitment to delivery and operational excellence. S/he will possess strong communication skills and be able to articulate desired outcomes and objectives with precision and nuance. In addition to sheer intellectual horsepower, the individual will demonstrate the ability to collaborate across boundaries in a way that functions to develop and empower others, achieving win-win outcomes across Truckstop ecosystem.

Background & Experience:

  • A leader with demonstrated experience in leading ERP/CRM operations to excellence.

  • A thinker who can simplify the complex and filter through noise to identify clear

  • A practical, results-oriented executer, who brings strong focus to delivering against priorities in a fast-moving environment that requires

  • A take-charge personality who will not sit back and wait for context to shape action plans. Someone who will lean into challenges, seek out the right context and pro-actively drive solutions to enable the business

  • An excellent communicator, able to partner with leaders at all levels of the organization, and able to articulate progress and manage expectations

  • A highly collaborative professional who can drive partnership, alignment, and communication across departments.

  • A passionate leader who can articulate his/her point of view. A leader who fosters, encourages, and participates in an environment of open

  • A leader who can attract, develop and mentor an epic

An individual of the highest ethics and

Core Capabilities:

Strategic Orientation

  • Ability to understand the fundamental drivers of the business, the technology and the industry at an operational level

Analytics & Problem-Solving

  • Demonstrates the ability to overlay a structured framework to problems: disaggregate data, abstract key characteristics and dynamics; diagnose / isolate root causes; extrapolate to solutions; able to locate trends and levers, based on

Communications & Influencing

  • Projects him/herself through actions, manners and posture to create and deliver a favorable impression of personal credibility and professionalism as illustrated by the ability to change/modify/influence the views of more senior

  • Demonstrates the ability to articulate views clearly and concisely both verbally and in written form under tight timelines and with limited

  • Actively and effectively listens, illustrated by taking actions that avoid potential problems that may have been overlooked or not heard otherwise. Gives appropriate feedback to confirm understanding.

Project Management:

  • Manages the details of multiple priorities, assignments and competing deadlines while staying focused on the "bigger picture" by developing control processes and procedures

  • Effectively and creatively leverages and utilizes limited resources to execute projects/initiatives by

prioritizing needs and communicating with the project team.

  • Understands and manages variable expectations when working with different individuals across the ecosystem by adapting his/her style to meet the needs of a

  • Able to gain support from a range of individuals over whom there is no direct control. Shows flexibility by adapting on issues that do not impact the quality of the project, but also demonstrates a willingness to stand firm on issues that

Tenacity

  • Demonstrates persistence and resiliency to execute operations and support

  • Aggressively works through situations impacted by events beyond his/her control as illustrated by identifying issues, developing an action plan and executing on that

Position Requirements:

  • Minimum Bachelor's Degree required.

  • Minimum 8 years of progressive experience managing and leading teams responsible for the operations and support of a ERP/CRM environment.

  • 3 + years of Salesforce Experience

  • Deep subject matter expertise in Salesforce and ERP solutions

  • Proficient in SDLC & project management methodology.

  • 10-12 years of IT management experience

  • ITIL experience preferred.

  • Agile experience preferred

We believe a brand is only as good as the people behind it. We're proud of the team we've built and we're continually on the lookout for quality additions. If you're interested in joining the folks responsible for our growing company, please APPLY!


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Manager, Enterprise Systems

Truck Stop