Manager, Enterprise Systems

Truck Stop Fox River Grove , IL 60021

Posted 2 months ago

Position Summary: seeks to attract a talented, high-energy technical leader to manage Truckstop's ERP and CRM systems. The Manager of Enterprise Systems will play a pivotal role in how supports the strategic business objectives in a hyper- growth organization. Reporting to the VP Technology Operations, the Manager, Enterprise Systems will lead the operational execution of the Enterprise System IT functions in service to the business departments.

This person will be responsible for the management, deployment and overall operational excellence of enterprise level business system solutions and functions including but not limited to ERP and CRM. The role is responsible for managing the resources required to effectively plan, evaluate, deploy and manage the solutions


We are the one-stop connection between carriers, brokers, and shippers. Founded in 1995 as the first freight-matching marketplace to hit the Web, has grown to provide load planning, transportation management, telematics, route optimization, real-time rates, powerful negotiation tools, and other logistics solutions. is recognized as the leading resource for transportation data and trends including the weekly Trans4Cast, which informs outlets like BB&T and Bloomberg Financial. Additionally, also serves as the largest credit reporting entity in the transportation industry, helping companies guard against fraud and choose the right partners for their business.

Essential Job Functions:

Key responsibilities of the position will include:

  • Manage and lead a team of technical resources responsible for development and operational excellence of the CRM and ERP systems

  • Act as a business relationship manager among stakeholders to provide project definition, process leadership, timeframe, issue resolution, risk mitigation and status communication

  • Partner with business and departments to identify desired results and work to implement business improvements though process change, technology, and training

  • Working with the VP Technology Operations, responsible for maintaining the ERP/CRM strategy and roadmap

  • Maintain and grow relationships with the various business teams within the organization.

  • Working with department leadership to prioritize and manage CRM and ERP system initiatives.

  • Day to day operational and support management of the ERP/CRM team.

  • Management of the ERP/CRM delivery pipeline.

  • Maintain industry knowledge and understand latest developments to ensure applicable solutions available to enable business efficiencies and productivity.

  • Vendor management to ensure delivery of quality products and responding to the company's needs while developing a beneficial business relationship.

  • Building and leveraging automation to decrease overall system deployment and support cycle time.Understanding system interdependencies as well as existing and anticipated ERP functionality.

  • Understand the business process areas and become a subject matter expert in the day to day operations and activities of those areas of responsibility.

  • Analyze the structure and flow of the business' work to identify possible applications solutions.

  • Understand business processes and remove technical debt

Candidate Profile:

The ideal candidate will be a skilled, hands-on manager in CRM and ERP solutions, with a strong track record of high impact to complex, midsize to large scale businesses. The ideal candidate will be consultative in approach and will demonstrate a strong work ethic and "above and beyond" commitment to delivery and operational excellence. S/he will possess strong communication skills and be able to articulate desired outcomes and objectives with precision and nuance. In addition to sheer intellectual horsepower, the individual will demonstrate the ability to collaborate across boundaries in a way that functions to develop and empower others, achieving win-win outcomes across Truckstop ecosystem.

Background & Experience:

  • A leader with demonstrated experience in leading ERP/CRM operations to excellence.

  • A thinker who can simplify the complex and filter through noise to identify clear

  • A practical, results-oriented executer, who brings strong focus to delivering against priorities in a fast-moving environment that requires

  • A take-charge personality who will not sit back and wait for context to shape action plans. Someone who will lean into challenges, seek out the right context and pro-actively drive solutions to enable the business

  • An excellent communicator, able to partner with leaders at all levels of the organization, and able to articulate progress and manage expectations

  • A highly collaborative professional who can drive partnership, alignment, and communication across departments.

  • A passionate leader who can articulate his/her point of view. A leader who fosters, encourages, and participates in an environment of open

  • A leader who can attract, develop and mentor an epic

An individual of the highest ethics and

Core Capabilities:

Strategic Orientation

  • Ability to understand the fundamental drivers of the business, the technology and the industry at an operational level

Analytics & Problem-Solving

  • Demonstrates the ability to overlay a structured framework to problems: disaggregate data, abstract key characteristics and dynamics; diagnose / isolate root causes; extrapolate to solutions; able to locate trends and levers, based on

Communications & Influencing

  • Projects him/herself through actions, manners and posture to create and deliver a favorable impression of personal credibility and professionalism as illustrated by the ability to change/modify/influence the views of more senior

  • Demonstrates the ability to articulate views clearly and concisely both verbally and in written form under tight timelines and with limited

  • Actively and effectively listens, illustrated by taking actions that avoid potential problems that may have been overlooked or not heard otherwise. Gives appropriate feedback to confirm understanding.

Project Management:

  • Manages the details of multiple priorities, assignments and competing deadlines while staying focused on the "bigger picture" by developing control processes and procedures

  • Effectively and creatively leverages and utilizes limited resources to execute projects/initiatives by

prioritizing needs and communicating with the project team.

  • Understands and manages variable expectations when working with different individuals across the ecosystem by adapting his/her style to meet the needs of a

  • Able to gain support from a range of individuals over whom there is no direct control. Shows flexibility by adapting on issues that do not impact the quality of the project, but also demonstrates a willingness to stand firm on issues that


  • Demonstrates persistence and resiliency to execute operations and support

  • Aggressively works through situations impacted by events beyond his/her control as illustrated by identifying issues, developing an action plan and executing on that

Position Requirements:

  • Minimum Bachelor's Degree required.

  • Minimum 8 years of progressive experience managing and leading teams responsible for the operations and support of a ERP/CRM environment.

  • 3 + years of Salesforce Experience

  • Deep subject matter expertise in Salesforce and ERP solutions

  • Proficient in SDLC & project management methodology.

  • 10-12 years of IT management experience

  • ITIL experience preferred.

  • Agile experience preferred

We believe a brand is only as good as the people behind it. We're proud of the team we've built and we're continually on the lookout for quality additions. If you're interested in joining the folks responsible for our growing company, please APPLY!

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Hospital Manager II

VCA Antech, Inc.

Posted 3 weeks ago

VIEW JOBS 10/25/2018 12:00:00 AM 2019-01-23T00:00 Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities. If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:$9925/9925$25757.htmld VCA Noyes Animal Hospital is a well established veterinary practice located in Fox River Grove, Illinois. We are seeking a highly experienced Veterinary Client Service professional to join our leadership team as Hospital Manager. The role demands a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to our clients and their pets. The successful candidate will have experience in Human Resource and personnel management, Marketing, and Business development. The Hospital Manager—under the guidance of the Regional Management team and in partnership with the Medical Director—performs a wide range of administrative activities related to the practice. This includes: mentoring the staff and overseeing the business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital's mission of delivering high quality patient care and exceptional client service. Skills and Qualifications * 2 to 3 years of customer service and financial budget management experience. * Knowledge of sales and marketing techniques. * Excellent verbal and written communication skills, especially to a diverse range of audiences and settings. * The ability to make decisions, delegate responsibility and achieve results with hospital team members. * Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude. * Respect for and willingness to work with clients and their pets. * Must be able to handle multiple tasks and deal with an environment of changing priorities. Job Responsibilities * Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations. * Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team. * Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team. * Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital. * Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient. * Supervise the administration and case review of client medical complaints. * Positively represent the hospital and VCA in the professional community and to the general public. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). VCA Antech, Inc. Fox River Grove IL

Manager, Enterprise Systems

Truck Stop