Manager, Engineering - Customer Data Platform

American Eagle Pittsburgh , PA 15201

Posted 2 months ago

BE PART OF SOMETHING REAL

POSITION TITLE: Manager

  • Engineering, Customer Data Platform

POSITION SUMMARY:

The Manager

  • Engineering, Customer Data Platform partners with Marketing and Customer focused teams across the organization to build and evolve a robust and highly scalable platform unifying rich datasets to be consumed by our partners and applications. As a $4.5 Billion retailer with global operations, you will be responsible for leading customer and marketing related initiatives enabling the use of data as an asset. The Manager will pro-actively problem solve and serve as a subject matter expert for Customer, Marketing and Personalization marketplaces and will work closely with business stakeholders. You will work closely with IT Security and Legal teams to improve the quality and value of customer data, respond to regulatory protection requirements as well as support the strategic requirements of a data driven organization.

RESPONSIBILITIES:

  • Define the technology strategy, architecture plan and roadmap; lead the implementation of the Customer Data Platform across brands that delivers personalized experience to Customers

  • Support and execute customer data strategy for the Marketing organization, engaging with and working across technical teams both internal and external

  • Collaborate closely with business leadership to ensure continual alignment around the development, maintenance, access, use, security and retention of data

  • Support data and its consumption to provide new and innovative insights and recommendations to AEO business partners to foster a culture of data driven decision making

  • Maintain deep hands-on experience with Customer Relationship Marketing (CRM) technical concepts and tools including relational databases, data integration, analytic modeling, campaign management and BI/reporting systems

  • Work within and across agile teams to design, develop, test, implement, and support technical solutions across a full stack of development tools and technologies

  • Manage data infrastructure and strategic decisions to grow and support the team as well as the organization as it relates to Customer Data

  • Build and establish strong working relationships by providing timely, accurate and high-quality information to peers, direct reports, executive management and/or customers

  • Hire, manage and grow a team of technical experts that build and operate secure, durable, flexible and accessible solutions

QUALIFICATIONS:

  • Bachelor's degree in a technical discipline or related field

  • 5+ years of experience building data platforms; experience building a customer data platform (CDP)

  • Experience with Google Cloud Platform (GCP) and related solutions; data infrastructure, public clouds

  • Experience building data ingestion pipelines including streaming technologies for analytics solutions a plus

  • In depth understanding of relevant development languages, tools, frameworks, utilities, and technical dependencies

  • Knowledge of marketing automation, advertising technologies for experimentation, personalization, attribution and analytics

  • Experience in team building, recruiting and managing engineers and data professionals

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

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Manager, Engineering - Customer Data Platform

American Eagle