Manager, Engineering - Corporate Field Operations

Responsible for providing direction and support to designated staff within outside plant maintenance. Maintain product integrity and oversee engineering initiatives.

Coordinate and collaborate with Construction, Dispatch, Warehouse, Technical Operations and Care operations to ensure optimal customer experience. Responsible for purchasing, budgeting, deployment of new products, assisting with capital projects and the hiring, training, development, and performance management of staff. This position requires 50% travel.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Provide overall direction for all areas of engineering support for system locations regarding new and existing technologies and current operating standards.

Consult with managers regarding technical operations and strategic planning of rebuilds, network operations and dispatch, new product development and deployment.

Evaluate and consult with managers regarding construction projects, capital budget items and equipment requirements.

Provide quality assurance support and direction to engineering staff regarding new or existing technologies, company technical quality assurance (TQA) standards.

Maintains good relations with local utilities, vendors, contractors and government agencies.

Monitor and provide guidance in the capital budget process to ensure projects are cost effective, completed on time, and on budget.

Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance.

Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.

Establish positive employee relations through effective communication and ongoing support.

Adhere to industry specific local, state, and federal regulations, as applicable.

Know, understand and follow company policy.

Perform other duties as requested by manager.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Ability to provide coaching and counseling when necessary

Ability to supervise and motivate others

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

Knowledge of company products and services

Knowledge of Electronic theory, Federal Communications Commission regulations and Fiber Optic theory

Demonstrated leadership qualities with proven ability to provide effective, results oriented direction

Ability to maintain confidentiality

Knowledge of Microsoft Office

Valid driver's license with satisfactory driving record within Company required standards

Required Education

Bachelor's degree in engineering or related field, or equivalent experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Required Related Work Experience and Number of Years

1+ year Project Management work experience preferred

2+ years of related supervisory experience preferred

5+ years of Engineering experience preferred

HFC and Networking experience preferred.

PREFERRED QUALIFICATIONS

Preferred Related Work Experience and Number of Years

Project Management work experience

• 1+

Engineering experience

• 5+

HFC and Networking experience

Management or leadership experience

• 2+

WORKING CONDITIONS

Office environment

Exposure to moderate noise levels

50% Travel Required

PHYSICAL AND MENTAL REQUIREMENT

EOE

Charter Communications is an Equal Opportunity Employer

• Minority/Female/Veteran/Disability

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EGN500 2024-30962 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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