Manager, End User Evergreen Projects

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00-5:00

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5980 IS Enterprise Solution Architecture

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Develops and manages evergreen refresh program process, including the continues improvement of the refresh process.

• Maintains evergreen refresh budget for end-user devices included in the program such as PC's, laptops, printers, mobile devices, and other end-user computing devices.

• Develops and executes project plans, schedules, and status reports, including a metrics dashboard. Informs the AVP, IS Infrastructure of any problematic variances in project schedules, budgets, or other performance problems and recommends appropriate solutions.

• Communicates with caregivers and manages any escalations from the business related to the end-user device evergreen program.

• Collaborates with other I.S. teams (Networking, Unified Communications, Applications, Operations) and other UMMHC departments as appropriate to ensure the seamless replacement of equipment.

• Manages equipment PAR levels to support device replacement goals.

• Manages the assignment of devices to be refreshed to the analysts.

• Develops staff development and training programs/goals.

Position Qualifications:

License/Certification/Education:

Required:

• Bachelor's degree or equivalent experience.

Preferred:

• ITIL Certified.

Experience/Skill:

Required:

• Minimum of five years of management experience in large scale environment including managing projects.

• Strong technical, communication, management skills and experience in managing the operations of a business. This position typically utilizes management skills more than technical skills.

• Strong analytical and problem-solving skills must communicate in a clear and sufficient manner and effectively evaluates information / data to make decisions.

• Excellent oral and written communication skills to effectively communicate information to audiences at all levels of the organization, client representatives as well as provide end-user documentation and self-help solutions.

• Strong team leadership; must be able to collaborate well with others and actively incorporates their input.

Preferred:

• Healthcare industry experience.

• Background in IS Infrastructure (i.e., End-user Computing).

• Advanced working knowledge of Microsoft Excel and Access and data manipulation and reporting techniques.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.