Manager, EMR Applications

JOB PURPOSE:

Responsible for the management of team(s) responsible for the operational development, implementation and the 24/7 highest level support of organizationally approved applications. This position is also responsible for all change management activities related to the support of their applications portfolio. This portfolio may include any applications that support patient care, registration, scheduling, human resources, finance, accounting, supply chain as well as other applications approved for use within the organization. This position will be responsible for project management functions including IT related project plan creation, management, resource leveling and coordination of project resources and budget. This position may also be responsible for vendor life cycle management, creation of request for proposals and contract management where applicable. Supervises: Application Coordinators, Application Analysts, System Administrators, Application & Interface Developers and other staff as assigned.

KEY RESPONSIBILITIES:

1.Provides oversight for the development of strategic business needs including the review of business case documentation.

2.Manages systems development activities.

3.Manages the implementation of new application technologies.

4.Responsible for the management of Tier II and Tier II application support for approved organizational application technologies.

5.Hires and supervises application services and development staff.

6.Responsible for the coordination.

7.Assists with the preparation and compilation of the annual budget. Provides data assistance and input in development of operating and capital budgets. Facilitates the preparation of budgets; reviews budget proposals and prepares necessary supporting documentation and justification.

8.Provides project management services including the oversight of project budgets.

9.Develops, maintains and oversees end user and support staff training programs.

• Works with Corporate Education department regarding end user training and orientation educational opportunities.

• Works with IT leaders to identify areas needing specific training; to develop and enhance Super User programs as appropriate.

• Works with IT leaders to identify opportunities to improve front line knowledge to enhance the customer experience.

KNOWLEDGE, SKILLS, ABILITIES

• Decision Making

• Able to make independent decisions of a complex nature. Scope at department and customer department level. Able to foster good decision-making skills for co-workers.

• Analysis and Problem Solving

• Able to analyze multiple complex situations to create and implement solutions. Scope at department and customer department level.

• Communication

• Able to communicate complex ideas and information using a variety of media. Very good written, verbal, and presentation skills at peer, customer, and leadership level. Able to model and foster good communication skills for co-workers. Communicates Piedmont and PHC IS related information to staff.

• Teamwork and Customer Service

• Able to effectively lead large group efforts involving people from multiple teams. Models and establishes collaborative and service-oriented environment while enforcing standards of good service.

• Fiscal Responsibility

• Models fiscally prudent behavior and ensures adherence to budgetary policies. Manages resources within budget parameters, and able to provide input into the budgeting process.

• Process Adherence

• Adheres to all defined organizational processes and ensures others adhere to processes. Seeks out ways to improve processes.

• Co-Worker Development

• Regularly establishes goals with co-workers. Regularly provides feedback, encouragement, or counseling to co-workers to optimize performance. Provides input into career development, and establishes a positive, respectful working environment

• Group Facilitation

• Effectively oversees a dynamic group of co-workers and fosters an environment that clearly defines job roles duties and expectations.

#LI-POST #GD

MINIMUM EDUCATION REQUIRED:

Bachelor's degree in Business Administration, Computer Technology, Computer Science or related field required.

MINIMUM EXPERIENCE REQUIRED:

Five (5) years of progressively responsible professional work experience providing applications and computer-based support in the areas of patient care, business support, web-based applications, interfacing and reporting or a closely related field is required.

Working knowledge and subject matter expertise in the areas of applications that must be supported is required.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

None.

ADDITIONAL QUALIFICATIONS:

Three (3) years of management or supervisory work experience preferred.

Experience working in healthcare preferred.

For clinical teams, RN or clinical licensure preferred.

A leader who identifies opportunities for improved customer value and building collegial relationships to achieve outcomes; possesses qualities consistent with creativity, innovation, collaboration and critical thinking; ability to coach, mentor and empower staff; computer literate; ability to perform under stressful and changing circumstances and deadlines; ability to delegate responsibilities and assure they are rendered effectively.