Marriott International Bethesda , MD 20813
Posted 2 weeks ago
Job Number 24075750
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
The Manager, Elite Benefits Design & Execution is responsible for supporting the day-to-day Elite member experience of Marriott Bonvoy as well as key program initiatives. These initiatives include:
Analyzing metrics related to benefit execution
Contributing to strategy development for program benefit transparency
Supporting Elite recognition and gifting efforts and serving as project manager for key gifting efforts
Leading competitive research of trends in hospitality, travel and loyalty
CANDIDATE PROFILE
Education and Experience Required
4-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major.
3 or more years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance.
Experience with writing functional business requirements.
Strong project management skills, including a demonstrated ability to lead multi-functional project teams to drive concrete results and actions.
Education and Experience Preferred
MBA preferred.
High proficiency in Microsoft Office, especially PowerPoint & Excel, and Tableau
Experience working in consulting
Experience working with Loyalty programs
Experience working with cross-functional or matrixed teams
Analytical and problem-solving skills, incl. strong attention to detail
CORE WORK ACTIVITIES
Support Day-to-Day Elite Member Experience
Support execution of Elite program both via on-property and member-facing resources
Support maintenance and management of all Elite member-facing communications and resources
Review and approve loyalty related content from Marketing and Global Operations colleagues
Coordinate weekly, monthly and quarterly forums for Member Experience and Engagement team
Analyze Metrics Related to Benefits Execution
Report on monthly KPIs for key Member benefits including upgrades and Annual Choice Benefit selections
Work closely with analytics organizations to gather Member Experience data
Monitor Social Media forums closely to find quick program fixes, member escalations, and program learnings
Contribute to Strategy Development for Program Transparency
Support initiatives designed to optimize and enhance existing benefits and offerings
Provide project management support of key optimization efforts
Collaborates with internal and external stakeholders as a loyalty program subject matter expert to foster program growth, including leading projects to stand-up new features or controls needed to optimize Marriott Bonvoy engagement with members and associates.
Support Recognition and Gifting
Support execution of annual Elite gifting strategy, including ideation, design, delivery, and measurement of strategy
Execute Lifetime gifting efforts ensuring timely delivery, budget adherence, and leadership reporting
Lead Competitive Research
Conduct competitive research and monitor changes in the industry to ensure program sustainability
Bring new trends beyond those identified by leaders to the attention of Member Experience team
MANAGEMENT COMPETENCIES
Leadership
Managing Execution
Building Relationships
Learning and Applying Professional Expertise
Additional Responsibilities
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
Demonstrates self confidence, energy, and enthusiasm.
Informs and/or updates leaders on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas, expectations, and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Performs other reasonable duties as assigned by manager.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International