Manager, E-Commerce

Tapestry, Inc. New York , NY 10007

Posted 3 months ago

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home dcor and more. Polished ease, thoughtful details and a modern, sophisticated use of color

Kate Spade New York's founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio a global house of brands powered by optimism, innovation, and inclusivity.

the successful individual will leverage their proficiency to...

  • Drive digital business to achieve sales goals through tactical and compelling execution and messaging

  • Lead strategic development and implementation of all site content for kate spade's digital properties

  • Oversee and manage team responsible for day-to-day site operations

  • Devise strategic short-term and long-term plans to generate engagement and conversion while upholding the brand identity for the company's e-commerce business

  • Leverage industry best practices, technology trends, marketing ideas, and consumer behavior tendencies to promote traffic and revenue growth

  • Directly partner and collaborate with internal marketing, customer service, creative, buying, and operational teams to ensure all deliverables are timely and complete

  • Create and manage site content calendar and partner with necessary teams for strategic planning and successful delivery

  • Report on site performance in partnership with analytics team with a goal of optimizing site performance, functionality, and campaigns

  • Develop test pilots and process improvements based site analytics, best practices and consumer behavior

  • Responsible for ongoing QA in partnership with Tapestry digital teams

  • Collaborate with operations teams on customer service and warehouse issues

  • Support and partner with global team where necessary

the accomplished individual will possess...

  • Bachelor's Degree required

  • 5+ years of experience of related E-Commerce experiencee

  • Exceptional attention to detail and highly organized

  • Experience with Google Analytics

  • Ideally, experience working with the Salesforce Commerce Cloud (Demandware) platform

  • Must be highly collaborative

  • Strong communication skills

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

  • Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

  • Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-MS Visit Kate Spade at www.katespade.com.

Req ID: 61415

Job Segment: Outside Sales, Marketing Manager, Sales, Marketing


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Manager, E-Commerce

Tapestry, Inc.