Manager, Ecommerce Strategy & Analytics

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw's and many more recognizable names.

Albertsons Companies recently rolled out our Presence with a Purpose work model. Placing a premium on adaptability, safety and family well-being, Presence with a Purpose will help us build a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are allowed to make decisions that are best for them.

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Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

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What you will be doing

The eCommerce Department has an opening for a Manager, supporting the eCommerce Strategy and Analytics team.

Albertsons seeks to offer our 34 million+ weekly customers an easy, exciting, and friendly eCommerce shopping experience, through personalized and localized digital experiences. Post-COVID, grocery eCommerce has seen an explosion in demand and Albertsons is at the forefront of that change. Unlike traditional grocery analytics, the online channel opens the door to multiple unique and incremental ways to analyze customer behavior, journey and preferences and align our offerings, both current and future to best suit her needs and our department is leading the way!

The Manager of eCommerce Analytics will be responsible for supporting the eCommerce Strategy and Analytics team to meet the rapid growth of our eCommerce business and loyalty programs and to develop analytically informed recommendations for incremental growth. Your role will involve a mix of strategic thought, data analytics, and the ability to generate insights to answer a business question or size an opportunity in collaboration with other team members across multiple business pillars. You will have a background in delivering outstanding analytics and insights and the ability to structure, collect and analyze different data sources across the organization.

To be successful in this role, you will need to exhibit strong business acumen, have a strategic thought process, be hands-on with data tools, and work cross functionally with our merchandising, owned brands, loyalty, marketing, and products teams. Additionally, candidates who have a strategic consulting background that has given them a broad scope of experience, the ability to support multiple initiatives simultaneously and present findings to senior leadership are preferred, given their prior training in skills relevant to this role.

The grocery industry is underdeveloped in eCommerce, and this person will contribute to influencing the future of grocery eCommerce and establish Albertsons as an industry leader. There are very few places where you can have this much customer and business impact and help shape the future of an entire industry. If you are up to the challenge, we would love to talk to you!

The position will be based in Plano, Texas or one of our Corporate/Division offices.

Main responsibilities

• Responsible for driving actionable insights for the Strategy and Analytics team, in support of decisions by key business pillars like Marketing, Loyalty and Digital Shopper Experience. Responsibilities include web and merchandising analytics (including page effectiveness, product placement optimization, site friction points, traffic and conversion metrics, personalization, etc.), customer journey analysis, customer LTV, churn, and retention analysis.

• Develop key strategic hypothesis and understand what data is needed to test these as well as support business function objectives.

• Understand the data tables, data architecture and work closely with data engineering team and business owners to determine the best way to extract and present data (BI reporting, machine learning with front-end user interface, etc.) that supports business insights and decision making.

• Support and understand test and learn concepts to unlock value and drive continuous improvement within the customer experience.

• Apply statistical concepts to analyze the root cause and solution for potential issues.

• Work with the internal IT stakeholders to identify, develop or enhance the applications portfolio that supports E-Commerce operational excellence. The collaboration with IT would also include understanding all the disparate data sources, identifying data gaps, and setting the priorities roadmap for migrating all relevant operational data to a single reporting platform of record as needed.

• Able to deal with ambiguity, a go-getter who figure things out, and could help support business decisions with data

• Interface and drive engagement with a wide variety of internal and external stakeholders.

• Communicate the insights and recommendations in a succinct and easy-to-understand manner to senior leadership.

A copy of the full job description can be made available to you.

The salary range is $105,900 to $137,580 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

What we are looking for

• Ability to frame problems, dive deep into analyzing complex data sets, evaluate implications and communicate insights.

• A change agent, someone who has a strong foundation in data and analytics in a retail environment (pricing, digital marketing and supply chain experience is a plus)

• Experience in a Marketing, Merchandising or Customer Analytics environment is preferred including optimization of customer acquisition/ retention, market mix modeling etc.

• Excellent communications skills with respect to translating business needs into a data analysis approach and translating results back into business terms to communicate to leadership.

• Ability to work collaboratively as a member of cross-functional teams to deliver results.

• Should have a result-oriented approach and ability to work efficiently within deadlines

• Highly analytical, strategic, and detail-oriented, with a commitment to excellence and a passion for understanding the business implications of analytical results

• Proactive, always looking ahead and anticipating consumers & business needs and challenges.

• Flexible self-starter who flourishes in a dynamic environment; must be able to work with minimal direction

• High energy, Intellectual curiosity, and passion for problem-solving and comfort with ambiguity.

The salary range is annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility.

We believe the successful candidate has these qualifications and experience:

• Degree in a quantitative field such as Statistics, Mathematics, Applied Analytics, Operations Research; Masters preferred.

• Strong proficiency in SQL and a relevant database platform (Snowflake, Teradata, Databricks, etc.)

• Minimum 5+ years working experience in data analysis

• Minimum 2 years of experience in managing people and work-streams within projects

• Strong communication skills, both in terms of summarizing work efforts, challenges and timelines as well as presenting output to leadership in a concise and easy-to-understand format

• Proficient in using Excel, PowerPoint, and Dashboarding tools (Tableau, PowerBI, etc.) for data manipulation, analysis, and charting

• Hands on knowledge of Statistics and how to use techniques like regressions, clustering etc. to analyze data.

• Strong knowledge of Python/R and SQL

What it is like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).