Manager, East Coast Customer Success Management

Pitchbook New York , NY 10007

Posted 3 months ago

At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence. We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change.

In just over a decade, PitchBook has reached over 1,300 global employees with offices worldwide, and we're not slowing down! Consistently recognized as a Best Place to Work, our culture is at the heart of our success and is driven by excellence, inclusion and fun. At PitchBook we're committed to fostering an open and collaborative work environment.

About the Role:

"Customers are King!" Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they are receiving from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. We believe in doing whatever it takes to make our customers successful and the Customer Success team drives that success every day.

PitchBook seeks a leader to serve as a Manager for the East Coast Customer Success Management team. This Manager will be responsible for leading the team to achieve performance goals, ensure ongoing knowledge development across the team, and drive customer adoption.

Primary Job Responsibilities:

  • Inspire and lead Customer Success Managers to achieve customer adoption and engagement goals by creating an environment that empowers personal and organizational growth

  • Identify and drive key objectives and results for a team of Customer Success Managers

  • Hold their team of Customer Success Managers accountable to standard operating procedures

  • Continuous innovation in value creation and implementation of PitchBook into each customer's workflow

  • Cross collaborate with other departments from Product to Research to provide actionable feedback and help innovate our internal processes

  • Encourage their team to collaborate across the global team to discuss and respect diverse perspectives

  • Participate and contribute to Customer Success and Sales Leadership meetings

  • Align with Account Management around cross-sell, up-sell, and focus on new customer onboarding

  • Grow the Customer Lifetime Value of our clients

Skills and Qualifications:

  • 4+ years of experience in either account management, customer success, or sales

  • 2+ years as a manager with direct reports

  • Team player who enjoys working as part of a global, close-knit team

  • Excellent written and oral communication skills with a keen eye for detail

  • Relentless drive to ensure "Customers Are King

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.

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Manager, East Coast Customer Success Management

Pitchbook