Tailored Brands Norcross , GA 30071
Posted 1 week ago
Distribution Manager
Tuxedo Inbound Processing Department
Position Title: Tuxedo Inbound Manager
Reports To: Tuxedo Management
Work Location: Tailored Brands Distribution Center | 4444 Shackleford Road Norcross, GA
Tailored Brands is North America's leading specialty retailer of menswear, famous for world-class customer service and unique offerings like tailoring and custom suits. We are best known by our brands, including Men's Wearhouse, Jos. A. Bank, K&G Fashion Superstore, and Moores Clothing in Canada.
Position Summary:
The Tuxedo Manager will provide effective leadership in a fast-paced, time-sensitive operation to oversee all day-to-day production and operations tasks associated with The Tailored Brands Tuxedo Rental operation. This position is responsible for the success of all pertinent functions within the Tuxedo Distribution Center to ensure that all key metrics and operational goals are met supporting company policies, procedures and safety while creating an inclusive high-performance culture and customer satisfaction.
Responsibilities:
The responsibilities of the Tuxedo Manager will consist of but are not limited to the following:
Assist Management in overseeing accountability and responsibility for all aspects of Tuxedo operations including but not limited to production, facilities, systems, logistics, materials, health and safety, and employment functions
Assist in providing vision, direction, and management of operations strategies to increase productivity
Works closely with management team to recommend improvements that would further maximize productivity and performance
Help plan staffing, supply, and equipment needs based on operations forecasted volumes
Troubleshoot and provide solutions for issues of a moderate to complex scope and establishes course of action to ensure that work objectives are met
Provides reports to management through Warehouse Management Systems and Excel spreadsheet applications to track, analyze and report production numbers
Contribute to the development of an operating plan and budget and assist with managing or coordinating expenses within budget guidelines
Resolve any complaints in a friendly and timely manner
Maintain and promote positive employee relations and morale by practicing good servant leadership principles in a contextual environment setting to always promote teamwork
Consistent and timely communication with employees regarding production and quality goals and expectations
Monitor order processing and order fulfillment to make sure customers are happy and minimize the time between an order is placed and the order is delivered to the customer
Provide daily guidance and hands-on leadership to ensure daily workload is completed in an efficient manner
Provide a fun and friendly leadership style approach to train, inspire, and motivate team members to achieve desired results in productivity, teamwork, quality, safety, and job knowledge
Help oversee and ensure performance planning, coaching, and evaluations of direct reports
Maintain a professional relationship to customers, vendors, and stores while ensuring prompt and continuous customer satisfaction
Provide proper follow-through of all procedures and processes related to tuxedo operations while maintaining a good flow of communication with management and all personnel
Handle personnel issues relating to Tuxedo operations and record performance of employees while maintaining a friendly and positive attitude
Participate in the recruitment process of hiring new employees
Help manages all production related safety programs and ensure compliance with all Safety policies and procedures
Qualifications:
High School Diploma (Associates degree or higher in Business or related field is preferred)
Minimum of 1-year direct experience managing a large number of direct reports in a production, assembly, or in a fast-paced, high-volume distribution center environment with a high degree of responsibility
Must be "hands-on" with strong leadership and managerial skills
Must have a "can-do" / positive attitude with a sense of urgency and dedication to the success of the overall business
Effective time management and conflict management
Experience in and solid understanding of Process Management, Inventory Control, and Quality Assurance in a production environment
Prior experience in distribution center operational processes knowledge/background is preferred
Demonstrated ability to think strategically, driving recommendations and action plans
Proficient computer skills in Microsoft Office products including Word, Excel, PowerPoint, Outlook, and proprietary programs
Excellent communication (verbal and written) with all levels of the organization and able to build effective relationships with others
Highly motivated and high initiative in providing proactive efforts to resolve discrepancies with a high sense of urgency to meet deadlines
Analytical and critical thinking skills required to analyze production data and process and controls
Excellent problem-solving skills in all areas of responsibility and able to handle multiple projects and tasks simultaneously
Must have good judgment and common-sense approach to business needs
Proven experience working with all levels of employees and management and ability to garner the loyalty and trust of both up and down line relationships
Ability to motivate, encourage, and lead a team-oriented environment
Must have excellent attention to detail with strong organizational and follow-through skills
Must maintain a professional and positive attitude at all times with the highest level of customer service
Posses a sense of urgency required to work in a deadline driven environment
Bilingual (English/Spanish) is a plus
Dependable and willing to do what it takes to get the job done and flexible in scheduling is required based on retail operations business needs (i.e., increased hours, weekends, holidays, and volume of work, staffing shortages, etc.)
Ability to work in a warehouse production environment setting with physical demands
Physical Requirements:
Continuously standing, walking, sitting, reaching and working overhead, climbing, balancing, stooping, bending, kneeling, squatting, stretching, crouching, and crawling
Frequent use of hands and fingers for grasping, reaching, pulling, and pushing
Frequent use of ladders and/or lift equipment
Frequently lifting and/or moving up to 50 pounds or more
Tailored Brands