Manager, Distribution Operations Training

Location: United States of America

State/Province/City: Ohio

City: Columbus

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

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Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Manager, Distribution Operations Training is accountable for leading functional training programs for hourly employees across Global Distribution. This role will drive, measure, and iterate training standards, and training delivery to include technical design and functional implementation for all hourly employees across Distribution Operations. The team will design and develop functional learning materials relative to DC systems and tools, grounded in sound learning design principles, measuring impact and outcomes against predetermined success metrics. This will be in alignment with enterprise frameworks from Learning & Leadership and operational objectives from Global Distribution leadership to ensure consistency in expectations and execution. This person is a strategic change agent who will lead through strong team management, stakeholder influence, and effective execution.

a day in the life

• Lead the team responsible for building DC hourly training resources, technical, functional & systems training, as well as hourly onboarding.

• Drive hourly skills and capabilities required to execute on DC operational strategy, business results, and support cross-training and career pathing across distribution centers.

• Leads, develops, manages, and recruits a Lead Trainer in each DC Campus to support and deliver functional training aligned with the strategic business priorities of global fulfillment and SSC.

• In partnership with P&C (L&L & BP), Lead the strategy, as well as the design, development and delivery for all functional distribution operations learning programs and their sustainment.

• Assumes responsibility for hourly population training, including onboarding, ongoing training, cyclical training, and business-related training, including the seasonal onboarding process for all Distribution Centers.

• Oversee the quality and effectiveness of all learning design; ensure that milestones are met, stakeholders are satisfied and ultimately achieve the desired business impact.

• Analyze learning data to improve engagement, increase quality, and planned adjustments.

• Manages the annual curriculum training strategy for Distribution Operations leaders and associates in partnership with the People + Culture department and Global Distribution leaders. Aiming to maximize knowledge transfer and sustained skill development to meet business results.

• Identifies appropriate localization needs and delivery methods to optimize learning retention while remaining vigilant for industry best practices in learning and development for employees.

• Ensures training sustainability and impact by evaluating proficiency, expertise, on-the-job application, and alignment with business results. Encourages accountability within the team for assessing training effectiveness.

• Develop presentation content and deliverables to support senior executive updates and business reviews.

• Collaborate with and oversee 3rd party partners/consultants based on specific scope of service requirements.

• Work closely with peers across Global Distribution and key partners, ensuring alignment and comprehensiveness in planning, management, and execution.

• Mentor, coach, and develop talent through the Global Distribution organization. This includes creating development plans, succession planning, the yearly review process and offering both positive and constructive feedback.

• Champion lululemon's culture and core values

qualifications

• B.A./B.S. in Adult Education, Learning and facilitating or proficient experience in facilitating training and onboarding for hourly employees in a manufacturing or supply chain environment.

• Minimum of 7-10+ years' experience in training and facilitation in the supply chain or retail industry, with a minimum of 3 years in a management role

• Proven track record of assessing learning needs and developing solutions, resulting in improved individual and organizational performance.

• Strong business acumen with the ability to connect learning initiatives to business goals and results.

• Experience in Consumer Supply Chain strategy & operations preferred.

• Proficient in Microsoft Office Suite products

• Strong business, leadership, planning and organizing skills; including the ability to provide innovative, strategic ideas to management, communicate value, gain approval, and implement effectively.

• Demonstrated executive-level presence with a proven ability to collaborate with and influence peers, colleagues, and leadership.

• Strong business, leadership, planning and organizing skills; including the ability to provide innovative, strategic ideas to management, communicate value, gain approval, and implement effectively.

• Strong critical thinking, logical structuring, attention to detail and excellent analytical and communication skills

• Excellent facilitation and issue resolution skills; ability to drive consensus.

• Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines and budgets.

• Ability to interpret and adjust to situations that involve competing priorities.

• Ability to effectively manage a dispersed team and prioritize work.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.

• Possess an entrepreneurial spirit and continuously innovate to achieve great results.

• Communicate with honesty and kindness and create the space for others to do the same.

• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.

• Foster connection by putting people first and building trusting relationships.

• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

Additional Notes

Authorization to work in the United States is required for this role.

Compensation and Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500-135,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans

• Paid time off

• Savings and retirement plan matching

• Generous employee discount

• Fitness & yoga classes

• Parenthood top-up

• Extensive catalog of development course offerings

• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as In-Person under our SSC Workplace Policy:

In-Person

In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.

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