Manager, Digital Production Services

Cengage Learning Boston , MA 02298

Posted 2 months ago

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Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.

As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

What You'll Do Here:

Accountable for effectively managing the budget, schedule, quality, and delivery of final content for Cengage's digital platforms and third-party partners within assigned disciplines. Plans and manages the resources and activities of a Digital Production team and its vendors, optimizing quality, resource efficiency, scale, and time to market. Hires, manages, mentors, trains, and develops a team of people who effectively manage digital delivery for Cengage Learning's and third party digital programs and platforms. Collaborates with Content, Product, Platform, and other key stakeholders to ensure team deliverables are prioritized against strategy and revenue goals.

  • Has overall accountability for project budgets and schedules to digitize, convert, load, assemble, QA, and deliver digital content and products according to technical and platform specifications. Proactively monitors milestone and completion dates and ensures that budget/schedule changes and risks are identified, documented, communicated, escalated, and appropriately addressed. Communication

  • Has overall accountability for the efficiency, effectiveness, and quality of Digital Production vendors for an assigned discipline or course area. Provides recommendations, input, and approval for strategic sourcing decisions, including new, expanded, and changing vendor programs. Drafts vendor Request for Proposals (RFPs) and related work request documents and evaluates responses. May collaborate with Legal and Finance to create and administer Statements of Work (SOW) and other contractual vendor documents.

  • Serves as the primary production contact and consultant for Content, Product, and Platform stakeholders who are--or who are planning on--delivering digital content through Cengage's platforms or third-party partners. Uses deep technical, content, and discipline domain knowledge to consult and offer solutions for new and complex projects and programs.

  • Supports a culture of high performance through regular performance feedback and guidance to direct reports, modeling approachability and composure under pressure, fostering an environment in which new ideas and opposing viewpoints are respectfully considered, and actively developing and empowering the leadership bench.

  • Hires and manages permanent and temporary staff. Proactively assesses the strengths and opportunities for existing team members and initiates succession and career development plans. Facilitates the strategic expansion of technical and business skills that optimize and enhance the performance of individuals and the overall team.

  • Mentors, trains and develops staff, providing input, growth opportunities, feedback, coaching, and training designed to improve performance. Frequently communicates with staff to reinforce effective behaviors and to address and correct performance issues.

  • Proactively fosters and reinforces a culture of collaboration and service by facilitating partnerships with peers, team management, and leaders, publishing partners, and vendors to ensure digital content production processes are completed effectively and efficiently. Leads and represents Digital Production in cross-functional projects. Seeks out and acts on stakeholder feedback to improve team performance.

  • Supports Digital Production leadership in facilitating and managing large, company-wide change projects that address business challenges and evolving business conditions. Uses a variety of strategies and tactics to support and reinforce change initiatives and to maintain and bolster team morale and performance through times of change.

  • Plans, manages, and allocates staff priorities and budgets, with input from key partners and stakeholders. Identifies and escalates need for additional resources to senior management to ensure delivery dates and quality expectations are met. Provides budgetary estimates upon request. Proactively resolves conflicts in priorities and resources.

  • Provides strategic direction to the team and vendors as it relates to digital content quality check (QC) activities, processes, and standards. Has overall accountability for ensuring adherence to policies and practices that ensure the high-quality delivery of digital content and products. Accountable for ensuring compliance with all aspects of the Go/No-Go process.

  • Manages digital production workflows, ensuring that processes are documented and communicated. Champions new and improved processes and new technologies and collaborates with other leaders as needed to define, leverage and implement best digital delivery practices.

  • Accountable for the creation, delivery, effectiveness and accuracy of a variety of reports that inform forecasting and management of budgets and schedules within a discipline or course area.

  • Performs additional responsibilities as needed to achieve business goals.

Skills You Will Need Here:

  • Bachelor's degree in discipline related to publishing, or equivalent combination of relevant education and 5 years of relevant work experience.

  • Minimum 3 years of supervisory experience or the equivalent demonstrated experience leading, mentoring, coaching, and training staff who manage technical projects within strict deadlines and budgets.

  • Minimum 2 years of experience with issue, schedule, or project tracking software or tools.

  • Proven ability to use discretion when working with or in possession of sensitive or confidential information.

  • Proven commitment to providing excellent customer service; demonstrated willingness to take ownership of customer issues and see them through to resolution.

  • Demonstrated ability to effectively inform and/or manage budgets and the allocation of staff resources across multiple projects and/or on a program level.

  • Experience initiating, leading, and overseeing process improvement initiatives.

  • Excellent written and verbal communication skills, including the ability to communicate confidently, effectively, and diplomatically with technical and non-technical staff, vendors, and senior management; Proven ability to calmly and effectively discuss and represent unpopular or controversial topics and perspectives.

  • Demonstrated ability to understand and apply technical concepts and communicate with technical staff.

Preferred Skills:

  • Advanced degree in Business, discipline related to publishing, or related area.

#LI-MO1


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Manager, Digital Production Services

Cengage Learning