Manager, Digital Production Services

Cengage Learning Boston , MA 02298

Posted 2 months ago


Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.

As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

What You'll Do Here:

Accountable for effectively managing the budget, schedule, quality, and delivery of final content for Cengage's digital platforms and third-party partners within assigned disciplines. Plans and manages the resources and activities of a Digital Production team and its vendors, optimizing quality, resource efficiency, scale, and time to market. Hires, manages, mentors, trains, and develops a team of people who effectively manage digital delivery for Cengage Learning's and third party digital programs and platforms. Collaborates with Content, Product, Platform, and other key stakeholders to ensure team deliverables are prioritized against strategy and revenue goals.

  • Has overall accountability for project budgets and schedules to digitize, convert, load, assemble, QA, and deliver digital content and products according to technical and platform specifications. Proactively monitors milestone and completion dates and ensures that budget/schedule changes and risks are identified, documented, communicated, escalated, and appropriately addressed. Communication

  • Has overall accountability for the efficiency, effectiveness, and quality of Digital Production vendors for an assigned discipline or course area. Provides recommendations, input, and approval for strategic sourcing decisions, including new, expanded, and changing vendor programs. Drafts vendor Request for Proposals (RFPs) and related work request documents and evaluates responses. May collaborate with Legal and Finance to create and administer Statements of Work (SOW) and other contractual vendor documents.

  • Serves as the primary production contact and consultant for Content, Product, and Platform stakeholders who are--or who are planning on--delivering digital content through Cengage's platforms or third-party partners. Uses deep technical, content, and discipline domain knowledge to consult and offer solutions for new and complex projects and programs.

  • Supports a culture of high performance through regular performance feedback and guidance to direct reports, modeling approachability and composure under pressure, fostering an environment in which new ideas and opposing viewpoints are respectfully considered, and actively developing and empowering the leadership bench.

  • Hires and manages permanent and temporary staff. Proactively assesses the strengths and opportunities for existing team members and initiates succession and career development plans. Facilitates the strategic expansion of technical and business skills that optimize and enhance the performance of individuals and the overall team.

  • Mentors, trains and develops staff, providing input, growth opportunities, feedback, coaching, and training designed to improve performance. Frequently communicates with staff to reinforce effective behaviors and to address and correct performance issues.

  • Proactively fosters and reinforces a culture of collaboration and service by facilitating partnerships with peers, team management, and leaders, publishing partners, and vendors to ensure digital content production processes are completed effectively and efficiently. Leads and represents Digital Production in cross-functional projects. Seeks out and acts on stakeholder feedback to improve team performance.

  • Supports Digital Production leadership in facilitating and managing large, company-wide change projects that address business challenges and evolving business conditions. Uses a variety of strategies and tactics to support and reinforce change initiatives and to maintain and bolster team morale and performance through times of change.

  • Plans, manages, and allocates staff priorities and budgets, with input from key partners and stakeholders. Identifies and escalates need for additional resources to senior management to ensure delivery dates and quality expectations are met. Provides budgetary estimates upon request. Proactively resolves conflicts in priorities and resources.

  • Provides strategic direction to the team and vendors as it relates to digital content quality check (QC) activities, processes, and standards. Has overall accountability for ensuring adherence to policies and practices that ensure the high-quality delivery of digital content and products. Accountable for ensuring compliance with all aspects of the Go/No-Go process.

  • Manages digital production workflows, ensuring that processes are documented and communicated. Champions new and improved processes and new technologies and collaborates with other leaders as needed to define, leverage and implement best digital delivery practices.

  • Accountable for the creation, delivery, effectiveness and accuracy of a variety of reports that inform forecasting and management of budgets and schedules within a discipline or course area.

  • Performs additional responsibilities as needed to achieve business goals.

Skills You Will Need Here:

  • Bachelor's degree in discipline related to publishing, or equivalent combination of relevant education and 5 years of relevant work experience.

  • Minimum 3 years of supervisory experience or the equivalent demonstrated experience leading, mentoring, coaching, and training staff who manage technical projects within strict deadlines and budgets.

  • Minimum 2 years of experience with issue, schedule, or project tracking software or tools.

  • Proven ability to use discretion when working with or in possession of sensitive or confidential information.

  • Proven commitment to providing excellent customer service; demonstrated willingness to take ownership of customer issues and see them through to resolution.

  • Demonstrated ability to effectively inform and/or manage budgets and the allocation of staff resources across multiple projects and/or on a program level.

  • Experience initiating, leading, and overseeing process improvement initiatives.

  • Excellent written and verbal communication skills, including the ability to communicate confidently, effectively, and diplomatically with technical and non-technical staff, vendors, and senior management; Proven ability to calmly and effectively discuss and represent unpopular or controversial topics and perspectives.

  • Demonstrated ability to understand and apply technical concepts and communicate with technical staff.

Preferred Skills:

  • Advanced degree in Business, discipline related to publishing, or related area.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Financial Services Advisory Digital Cloud Technology Manager


Posted 1 week ago

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You'll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology.Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you'll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency. Responsibilities As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: * Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above * Be involved in the financial management of clients * Be actively involved in business development activities to help identify and research opportunities on new/existing clients * Contribute to the development of your own and team's technical acumen * Develop strategies to solve complex technical challenges * Assist in the management and delivering of large projects * Train, coach, and supervise staff * Keep up to date with local and national business and economic issues * Continue to develop internal relationships and your PwC brand Job Requirements and Preferences: Basic Qualifications: Minimum Degree Required: Bachelor Degree Required Fields of Study: Computer and Information Science, Management Information Systems Minimum Years of Experience: 8 year(s) Preferred Qualifications: Certification(s) Preferred: AWS Certified Solutions Architect Azure Solutions Architect Certified OpenStack Administrator Google Certified Professional - Cloud Architect Preferred Knowledge/Skills: Demonstrates extensive knowledge and/or a proven record of success emphasizing the following areas: * Leading large-scale initiatives emphasizing the strategy, design and development of Platform-as-a-Service, Infrastructure-as-a-Service, Software-as-a-Service cloud platforms that extend to private and public cloud deployment models; * Leading efforts and leveraging knowledge related to Cloud Management Platforms, Virtualization Strategies, Automation and Orchestration Strategies, Public Cloud Platforms, Cloud Capacity/Performance Optimization, and Application Migrations to a Cloud Platform with a clear understanding of how an IT organization capitalizes upon technology to enable the business; * Managing transformational projects related to IT Architecture, Engineering, Operations, Security and Digital adoption; * Applying DevOps strategies, designs, implementations, and tools capabilities/functionalities; * Leading and collaborating with middle and senior management on client-facing business development, engagement delivery, practice development and thought leadership engagements; and, * Developing and maintaining of client relationships, and the management of multiple and simultaneous, complex work streams or engagements. Demonstrates extensive abilities and/or a proven record of success emphasizing the following areas: * Designing dynamic large-scale cloud environments with a background in implementing a variety of digital platforms and a perspective on the various cloud offerings in the marketplace; * Having certified training in cloud container services (e.g. ECS), storage services (e.g. EBS), and database services (e.g. RDS); * Leading digital or infrastructure deployments that includes managing projects related to highly virtualized solutions, digital convergence, outsourcing or systems integrations, network engineering, and cybersecurity; * Implementing major infrastructure management platforms (e.g. BMC, HP, CA, VMWare, etc.), automation, and orchestration (e.g. Chef, Puppet) and public cloud vendors (e.g. AWS, Rackspace, Google Cloud Platform, Azure and Office 365 etc.); * Identifying and addressing client needs including developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities, preparing and presenting complex written and verbal materials, and defining resource requirements, project workflow, budgets, billing and collection; * Leading a team and creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner and keeping leadership informed of progress and issues; and, * Contributing to the development of thought leadership materials and support the practice with the goal to be recognized in the Information Technology industry as a continued leader in the digital and cloud community. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. Pwc Boston MA

Manager, Digital Production Services

Cengage Learning