Manager, Digital Product Management, Card Customer Experience

Capital One Mclean , VA 22107

Posted 2 months ago

McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Digital Product Management, Card Customer Experience

Capital One's Card Customer Experience Team is looking for a customer-focused, and entrepreneurial Product Manager who is passionate about building transformative digital experiences to help our customers succeed. As a Product Manager, you'll be leading initiatives and partnering with internal teams to create digital-first experiences that lay the foundation for the way customers interact with Capital One and help them achieve their goals. You'll team with world-class Product Managers, Business Analysts, Designers, and Engineers, collaborating on new product ideas from concept to launch and having direct impact to the business objectives.

If you have the drive for building data and insights driven customer experiences that will impact the lives of millions while transforming the economics of the business, we want you!

In this role you will:

  • Relentlessly push to understand customer needs and ensures customer is considered in prioritization and trade-off discussions

  • Set product vision and lead roadmapping, goal setting, story writing, prioritizing, project execution, A/B testing, and product roll-out strategy

  • Collaborate with internal partners. You will be exceptional at developing and nurturing relationships with internal stakeholders and partners. You apply strong communication skills to influence product decisions and inspire breakthrough results

  • Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics

  • Define learning agenda and key performance indicators (KPIs) to measure success/failure

  • Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making

  • Leads a team through rigorous process of test and learn with focus on identifying and developing a minimum viable product (MVP)

  • Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization cycle

  • Manage public releases, customer support materials, and ensure compliance with platform requirements

  • Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams

  • Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps

Successful candidates will have the following:

  • Proven experience in and passion for building and shipping great products

  • Creative, outside-the-box thinking and problem-solving approach at the intersection of Human, Business and Technology dimensions. Deep fluency and experience in at least two dimensions and understanding of the third

  • Track record of defining strategy, creating advocacy/alignment and being accountable for outcomes

  • Strong quantitative background to support data-informed decision making

  • Entrepreneurial ability to identify and prioritize opportunities in highly ambiguous contexts

  • Deep planning skills with the ability to organize thematic work areas in deep detail with long term vision and iterative execution

  • Collaborative, team player attitude with the ability to navigate and influence the organization

  • Experience shipping multiple products across variety of platforms and channels

  • Experience managing Web/Mobile Apps and API/Microservice platforms

  • Industry or hobbyist experience with emerging and leading technologies across disciplines (IoT, Machine Learning, Voice interfaces, etc.)

Basic Qualifications:

  • Bachelor's Degree or military experience

  • At least 3 years of experience using business strategy and analysis to create consumer-facing digital products

  • At least 1 year of experience as a Product Owner in an Agile development process

Preferred Qualifications:

  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree
  • 2+ years of experience building and launching consumer applications on web and mobile platforms
  • 3+ years of experience applying design thinking and human-centered principles to product development

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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