Manager-Digital Product Management

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

How will you make an impact in this role?

Serve as a Product Manager and leader with a point of view to support and implement the American Express Business Blueprint product roadmap, specifically focused on onboarding and early tenure experiences, app structure, product interoperability, and product connectivity (building out features between Business Blueprint and small business products). The ideal candidate will have proven ability leading project delivery end-to-end, collaborating with engineers, providing thoughtful design feedback, managing stakeholder partner teams, and building metrics to evaluate success. The individual will also be able to manage multiple concurrent priorities and support roadmap vision development.

Key Responsibilities:

• Help to define the vision and strategy that ensures the Business Blueprint onboarding digital experience across all products is the most compelling and usable choice for Small Business customers and delivers against our business P&L goals.

• Identify and bring in new opportunities to improve experiences based on external benchmarking and knowledge of digital trends and customer preferences.

• Plan and deliver a product backlog, prioritize stories, and ship high-quality, functional software with the help of a cross-functional agile team.

• Collaborate with external and internal partners to define functionality. Document epics, business rules, use cases, and process flows.

• Lead projects independently of end-to-end. Build consensus while also identifying risks and removing roadblocks.

• Own a capability, application, or segment of the customer lifecycle. Work with product management leadership and departmental partners to define aspirational objectives and key results.

• Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our product.

• Optimize both customer experience and performance in market; define and monitor adoption, engagement, and satisfaction metrics.

Minimum Qualifications:

• 3+ years of experience in digital product and development with proven ability as a strong leader.

• Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features.

• A good balance of technical knowledge and business acumen with experience working with engineers and designers on large, complex production systems in an agile environment.

• Sound business judgment with confirmed ability to influence others, and a consistent track record of taking ownership and driving results.

• Effectively prioritize features with proven data-driven decision making and quantitative analysis skills.

• Cool with quickly changing priorities and conditions and able to cope effectively with complexity and change .

• Strong relationship & communication skills to influence decision making and communicate to multiple organizational levels

• Highly organized, driven individual who takes initiative with personal accountability

Preferred Qualifications:

• Operate Autonomously: Takes a project from ideation to delivery. Able to prioritize in ambiguous situations.

• Proactivity: Always striving to deliver great products. Proactive, self-driven, curious, loves learning.

• Communication: Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.

• Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.

• Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change.

• Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive "can do" attitude.

• Leadership: Sound interpersonal skills and proven ability to navigate in a cross-functional setup.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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