Manager - Compliance, Marketing & Sales Channels

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

This position provides the opportunity to be a key member of the American Express Global Commercial Services (GCS) Line of Business Compliance Team (LOBCO), primarily supporting business solutions products, credit cards, corporate programs, payment and funding products. The successful candidate will be responsible for providing regulatory compliance oversight and guidance to the GCS business sales teams, including the development of new tools, capabilities, and processes to support the sales, servicing, account development and marketing objectives, business-owned collateral, and compliance related control environment.

How will you make an impact in this role?

• Drive implementation of policy and regulatory requirements in the areas of banking and credit card practices, consumer protection, privacy and other relevant federal, state and local regulations.

• Provide guidance and oversight on the content governance related to the management of marketing, sales campaigns, sales support servicing, and related business-owned collateral and testing compendiums.

• Assess regulatory compliance risk via the development and introduction of new and uplifted sales capabilities and tools, and related procedures, compliance mitigating controls and testing.

• Participate in review of sales call activities, misconduct events, complaints, and business conduct activities to ensure adherence with regulatory and policy requirements.

• Assist in development and enhancement of regulatory business self-testing associated with marketing and sales practices, via the assessment and oversight of compliance risk mitigating controls.

• Liaise as required with the relevant stakeholders, including but not limited to: GCS SME and G&L Sales, GCS Marketing, Controls Management, Internal Audit, Independent Compliance Testing team, General Counsel's Organization, and Global Privacy Office.

• Effectively manage the Compliance Issue Management process and to ensure appropriate decisioning of Compliance Issues, timely closure of gaps and customer remediation where required.

• Participate in the Compliance Risk Assessment process to ensure that all applicable laws and regulations are mapped to the applicable business processes.

• Review vendor services prior to contractual engagement, including any modification with respect to the services performed or change in product and/or services as needed.

• Assist in preparation for regulatory inquiries and examinations.

• Additional responsibilities based on team needs.

Minimum Qualifications

• Minimum 5- 7 years' experience in Compliance or related activities, within the financial services and banking industry.

• Deep regulatory knowledge of the financial regulations pertaining to banking, consumer protection, privacy and advertising (i.e. UDAP, TCPA, CAN-SPAM).

• In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.

• Understanding of regulatory expectations and experience preparing for regulator meetings and examinations.

• Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.

• Professional maturity and confidence in expressing a point of view with management.

• Ability to identify and understand key risks, issues and trends and to develop meaningful information to be shared with leadership.

• Ability to handle multiple tasks and prioritize work in a highly deadline-intensive environment is required.

• Bachelor's Degree or equivalent work experience.

Preferred Qualifications

• Prior credit card industry, compliance, legal or risk experience is a plus.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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