The Digital IT Operations Manager plays a key role in the operation and continued improvement of the portfolio of internal and external customer facing applications for the Digital Development team. The Digital IT Operations Manager also directly participates in defining solutions for difficult business problems with various stakeholder groups, supports major development projects and provides key input regarding reliability, staffing needs and long term expected total cost of ownership when changes or additions to our technology portfolio are planned due to the dynamic needs of our customers.
Provides strategic direction for all relevant digital technology efforts.
Manages competing priorities, workloads and activities to achieve multiple project objectives that meet end-user requirements.
Develops and maintains strong working relationships and partnerships with key business systems stakeholders.
Develops proper tools and implementing the processes that can automate any manual tasks.
Has a good understanding of agile methodology and are responsible for overall progress by measuring metrics to assess the health of the development process.
Develops and maintains digital cloud Infrastructure preferably AWS and is responsible for the health of the deployed applications.
Develops continuous improvement by reducing and eliminating technical debt.
Responsible for release management and application support.
Actively manages the evolution of Intranet Content Management Development
Stays current on software development techniques and recommends improvements in support of application development efforts.
Oversees and participates in all phases of the Software Development Life Cycle (SDLC).
Plans and manages budgets, forecasts, projects and associated staffing requirements.
Ensures that service delivery meets agreed-to service levels. Diagnoses service delivery problems to identify actions required to maintain or improve levels of service.
Develops strong relationships with key vendors providing components of the department's services.
Responsible for the hiring, promotion, associate performance evaluation, training, motivation, counseling, and discipline of employees.
Performs other job-related duties as assigned or apparent.
Experience managing multiple teams comprised of offshore, nearshore, and local members.
Experience managing systems in a hybrid environment of Premise and SaaS.
Experience supporting complex systems with significant integration points and external Third Party systems through APIs
Thorough understanding and proven delivery experience with both traditional and Agile (Scrum/Kanban) project methodologies
Experience with Agile tools such as Rally and Confluence
Experience managing Mobile Application development & support teams.
Experience with change management, incident management, and root cause analysis
Experience building Team Sites and applications utilizing Office 365 and SharePoint Online
Experience with PowerApps/Microsoft's SharePoint 2010 / 2013 Platforms.
Bachelor's degree in Computer Science or related field, or comparable experience
Minimum of 5 years of experience managing teams through all phases of the technology lifecycle from initial deployment through retirement.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Republic Services, Inc.