Manager, Digital Marketing/E-Commerce Product Management

Charter Spectrum Stamford , CT 06901

Posted 1 week ago

JOB SUMMARY

The Digital Marketing/E-Commerce Product Management Manager is responsible for engaging stakeholders, prioritizing requests, and creating features and development stories. This role will be focused on outcomes and be the voice of the customer for the agile development team.

You should possess strong communication skills crossing the boundaries between business and technology and able to ask the right questions. A passion for digital marketing/e-commerce and experience balancing competing priorities are essential qualities.

In this position you will be a member of the Digital Marketing Product team reporting to the Director of Product. Your role is responsible for the creation of user stories and providing direction to the agile development team. You must accept/reject the development completed and ensure the end product not only functions but generates value and meets the needs of our internal and external customers. As part of the product team you will create the product strategy and communicate with stakeholders across the business throughout the development process.

MAJOR DUTIES AND RESPONSIBILITIES

Co-lead product strategy:

  • Define and drive the product strategy alongside product counterparts

  • Understand current product challenges and work to improve and enhance processes and the end user experience

  • Provide vision and direction to stakeholders and the development team throughout the process

Create and prioritize product development:

  • Create consumable user scenarios/stories

  • Approve acceptance criteria and completed work

  • Groom, refine, align and prioritize the team backlog

  • Apply data in making product decisions and setting priorities

  • Understand and utilize the SAFe Agile development model to drive continuous improvement

  • Coordinate development releases

  • Work with Architect(s) to identify non-functional requirements

  • Understand the perspective and role of each function in the business and evaluate competing interests in light of top-line business objectives

Communicate across various stakeholder/business groups:

  • Communicate team bandwidth and capacity with leaders and stakeholders

  • Represent the team and clearly articulate risks, challenges, and successes

  • Collaborate with the Creative team to synthesize timelines and scope for future sprints scope (legal, product enhancements, disclaimers) as appropriate

  • Collaborate with the Analytics team to understand impacts of defects or implemented functionality to inform prioritization of user stories

  • Shape and embody Charter and Digital Marketing culture and values, and instill those values in the product team and throughout the product itself

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Technical:

  • Ability to effectively liaise with business stakeholders and technical development teams to drive product strategy.

  • Ability to research and analyze information to provide data based evidence to justify product decisions

  • Solid understanding of the Agile framework

  • Strong understanding of technical development processes and constraints

Intrinsic:

  • Excellent quantitative, written and verbal communication skills

  • Ability to deliver results in dynamic, ever-changing environments

  • Strong interpersonal and leadership skills

  • Ability to handle ambiguity and competing priorities

Cultural fit:

  • Track record of success in collaborating with team members across functions, tenures, levels of risk understanding

  • Comfort in a fast-changing environment. Ability to build a business and function in ambiguity

  • Mission driven orientation, believer in innovation, and authentic alignment with the Mission of Digital Marketing, to be the best in class digital marketing organization - focused on maximizing sales through a focus on the customer journey, industry leading innovation, consistent execution and efficient budget management

Education

Bachelor's Degree in Marketing, Communications or related discipline and/or an equivalent experience is required.

Related Work Experience

3+ years of product management, including extensive experience with technical side of product development process

2+ years of experience with Agile framework

PREFERRED QUALIFICATIONS

  • Experience with telecommunications is a plus

  • Knowledge of cable television, high speed Internet and phone products and services preferred

  • MBA a plus

WORKING CONDITIONS

Office environment

#LI-SM


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Manager, Digital Marketing/E-Commerce Product Management

Charter Spectrum