Manager, Digital & Direct Marketing

Smart & Final Inc. Commerce , CA 90040

Posted 2 months ago

Manager, Digital & Direct Marketing

We are searching for an experienced Manager, Digital & Direct Marketing at 600 Citadel Drive Commerce, California, 90040.

Primary Duties and Responsibilities:

The Manager, Digital & Direct Marketing reports to the Director, eCommerce & Digital Marketing. Responsible for strategy, planning and day-to-day execution of all marketing campaigns (e-commerce, email, SMS and direct mail). Primary owner and administrator of customer database, CDP and tracking efforts.

Essential Duties and Responsibilities include the following. Other duties may be assigned or required:

  • Oversee all planning, coordination and execution of marketing campaigns ensuring that there is alignment with marketing and e-commerce strategies, tracking results and ROI, and refining campaign strategies based on results.

  • Manage campaign calendar and ensure promotions, offers, thematic and messaging are aligned on brand and optimized for each channel.

  • Analyze performance, customer response, financial impact and insights to be used in future efforts. Proactively make recommendations based on findings.

  • Create benchmarks and evaluate efficacy of e-commerce acquisition and retention campaigns.

  • Make recommendations on weekly and ad hoc emails, other triggered email series and bi-monthly direct mail campaigns to targeted segments.

  • Analyze KPIs to recommend enhancements to email template design and overall look and feel.

  • Partner with outside partners and internal Customer Analytics team to develop culture of continuous testing and refinement.

  • Partner with agency and internal analytics team on CRM database improvements and long-term customer tracking and engagement.

  • Take lead in developing custom journey maps and insure database is segmented effectively for targeted marketing activities.

  • Partner with technical leads to insure database structure and CDP architecture are optimized to capture all required customer information.

  • Work with outside partners (Salesforce, Website vendor, Email vendor, etc.) to create singular "360-degree view" of the customer.

  • Leverage 3rd party data to augment and refine customer data records and campaigns.

  • Support digital team in building and maintaining relationships as the authority on customer marketing performance and engagement across the organization.

  • Establish and provide regular detailed performance reporting to management team.

  • Custodian of customer database with specific responsibility for maintenance and management of customer data to ensure data integrity.

Required Qualifications:

Education and/or Experience

  • Bachelor's degree from four-year college or university; MBA preferred or related master's degree with 3-5 years of experience in a role acting as the lead in digital marketing or direct marketing role.

  • Experience with A/B testing, list management, segmentation, personalization, growth/acquisition, re-engagement/win back campaigns, and customer journeys.

  • Salesforce experience is highly desirable.

  • Retail background is highly desirable. Grocery experience a plus.

  • Retail Management Certificate is desirable.

Candidates Must Possess the Following

  • Must be proactive and able to adapt easily in corporate and store environments.

  • Strong self-discipline and ability to prioritize tasks.

  • Detail-oriented with solid project management skills, including ability to follow through and multi-task efficiently.

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and contractors. Ability to speak clearly, concisely and logically in a public-speaking forum as well as in small group interactions and one-on-one.

  • Personal computer skills including the MS Office programs and the ability to apply these skills to essential duties and responsibilities is required.

  • Superior knowledge of Microsoft Excel, PowerPoint, statistical analysis and data modeling.

  • Proficiency with transactional databases and SAS or Business Objects is required.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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Manager, Digital & Direct Marketing

Smart & Final Inc.