Manager, Design Strategy & Innovation

BMO Chicago , IL 60602

Posted 5 months ago

  • Lead team(s) of digital product designers, including recruiting, coaching, and developing internal talent

  • Oversees creative and user experience strategy for a portfolio of digital products

  • Set design direction and lead creative development and production of design concepts from ideation to execution

  • Assist and ensure design teams create consistent and scalable designs across releases, platforms, and devices

  • Build strong relationships with business stakeholders and digital leaders

  • Translate customer data and insights into design decisions, improvements, and opportunities

  • Communicate design rationale and evangelize user-centered design practices

  • Ensure use of existing design patterns, style guides, and accessibility guidelines, while contributing to their continuous improvement

  • Contribute to planning and conducting usability testing and other user research.

  • Analyze industry best practices, customer feedback, new vendor offerings, learnings from metrics tracking, competitive analyses, etc. and recommend opportunities for improvements to the customer experience, products, tools, etc.

  • Bachelor's degree in Human-Centered Design, Interaction Design, Graphic Design or other relevant education (Master's degree a plus)

  • 5-7 years of experience in digital experience design

  • Minimum of 3 years leading UX work and managing design teams

  • Advanced knowledge in interaction design, information architecture, mobile app design, and responsive web design

  • In-depth knowledge of design thinking, user experience principles, and human-centered design

  • Experience executing successful online user experiences within agile environments and across organizational boundaries

  • Ability to balance business goals, customer needs, and technological capabilities

  • Using analytics, user research, and other customer data drive design decisions

  • Knowledge of W3C criteria and designing accessible solutions

  • Excellent communication skills, explaining design rationale and presenting clearly and persuasively across different audiences and varying levels of the organization

  • Highly organized with demonstrated ability to manage multiple projects

  • Flexibility, adaptability, and ability to thrive in a fast-paced environment with changing priorities

We're here to help

At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do helping people is in our DNA. For 200 years we have thought about the futurethe future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.

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Manager, Design Strategy & Innovation