Manager, Database Operations

Ready to be a Titan?

The Manager, Database Operations is an integral role on the Revenue Operations team focused on our Data integrity. S/he will be the guardian of our prospect and customer data, ensuring integrity across the customer lifecycle. The individual will partner heavily with stakeholders across both functional teams (Marketing, Sales, Post-Sales), Revenue Operations and Finance to monitor data quality at scale, identify outliers and work to drive solutions (via improved systems and processes), The individual has in depth experience with Salesforce/analytical tools (SQL, Tableau), is detail oriented and is comfortable performing analysis at scale. S/he will be able to quickly jump in and take day-to-day ownership of our data integrity.

What you'll do:

• Build analysis and processes to monitor full lifecycle of prospect & customer data at scale (10s of thousands of records with 100+ fields), including defining KPIs to measure data quality and completeness

• Hire and Lead a team of offshore analyst(s) to add leverage in both the monitoring process & correcting incorrect entries when discovered

• Audit randomly sampled data points to validate at-scale quality checks

• Diagnose root cause of data issues (completeness and quality), leveraging expertise of SMEs in Functional teams, Revenue Operations and Finance

• Partner with Revenue Operations, Finance and IT to build new systems and processes to fix Data integrity issues

• Present results of monitoring efforts to key stakeholders across the business to reinforce confidence in our data integrity

What you'll need:

• 5+ years of work experience working with customer data in tech companies (preferably B2B SaaS)

• Proven track record of using analytics at scale to identify root causes and potential mitigation

• Expert in analyzing large data sets using SQL and BI (Tableau) tools including dashboard creation

• Detail-oriented with strong organizational and project management skills

• Experience with Salesforce CRM and CPQ (Administrator a plus)

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.