Manager Customer Service

Graybar Electric Company, Inc. Allentown , PA 18101

Posted 2 months ago

Are you a seeking a leadership opportunity?

Ready for a new challenge?

As a Manager Customer Service for Graybar in Allentown, PA, you will manage customer service, administrative, operations, and logistics personnel in the branch to help the Company achieve its sales, financial and service goals.

In this role you will:

  • Assist the Branch Manager in managing resources within the branch

  • Supervise and mentor customer service, administrative, warehouse, and transportation functions

  • Staff all service and administrative functions, provide training and monitor performance of related employees

  • Implement customer-facing service solutions and e-commerce solutions

  • Set branch schedules, establish procedures, and resolve service failures

  • Assist Branch Manager in managing profitability, expenses, and assets

What you bring to the table:

  • Highly motivated and energized learder.

  • Process oriented, deadline driven and results motivated professional with a positive and can do attitude.

  • Distribution, electrical contracting, construction, lighting, warehouse operations or manufacturing knowledge a plus.

  • Military experience in logistics a plus.

  • Highly organized with attention to detail.

  • Technically proficient computer skills in MS Office Suite with expertise in formulas and formatting. SAP and/or SalesForce knowledge a plus.

  • Excellent interpersonal, presentation and communication skills (verbal & written).

  • Willingness to travel to customer locations as needed.

  • Team player who thrives in a fast paced environment.

  • 3 years of experience in a supervisory role.

  • College degree preferred.

About Graybar

Graybar is a leading North American distributor of electrical, communications and data networking products and a provider of supply chain management and logistics solutions. Come see why Graybar is continually ranked as a top employer across the country.

As an employee-owned company, our employees are the key to our success. We provide comprehensive benefits and opportunities for learning and development. Whether you are just starting your career or have years of experience, you will be proud to work for a thriving company with a solid foundation.

As a full-time employee of Graybar, you will have access to a wide variety of benefits & advantages.

Benefits Include:

  • Bonus Eligible

  • Medical Insurance & Prescription Drug

  • Dental Insurance

  • Vision Plan

  • Life insurance

  • Flexible Spending Accounts

  • Disability Benefits

  • Profit Sharing Plan

  • 401(k) Savings Plan

  • Paid vacation and holidays

Learning & Development Opportunities:

  • Online e-learning courses and interactive webinars

  • On-the-job education and classroom training

  • National training conferences and networking opportunities

  • Educational Reimbursement

Employee Ownership:

  • Eligible employees and qualified retirees may purchase our stock when it is offered under, and only in accordance with, our stock purchase plan

This is your chance to grow your career with Graybar. Apply now and find out what's next for you.

EOE Minorities/Females/Protected Veterans/Disabled

Click the link to view your equal employment rights (EEO Is the Law) http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf


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Manager Customer Service

Graybar Electric Company, Inc.