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Manager, Customer Service

Expired Job

Centene Corporation Chesterfield , MO 63005

Posted 4 months ago

Position Purpose: Plan and manage assigned customer service function at the health plan to meet overall business goals and objectives.

Manage the workflow of the customer service function and communicate standards

Analyze department performance; develop, implement and maintain production/performance standards in line with Company goals and objectives

Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development

Develop, prepare and review reports for management

Review and respond to complex issues and questions

Review, investigate and resolve inquiries regarding customer service issues for internal and external customers

Collaborate with appropriate departments and managers to ensure customer satisfaction and alignment with policies, procedures, goals and objectives

Ensure compliance with applicable policies, procedures, processes, outcomes, contractual agreements and State and Federal regulations

Assist in the preparation of budgets and operate within budgeted expectations; identify and report on variances

Research and incorporate best practices into department operations

Education/Experience: Bachelor's degree in healthcare, business or related field or equivalent experience. 4 years of customer service/call center experience with direct supervisory responsibility over others, preferably in a healthcare or insurance environment.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


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Manager, Customer Service

Expired Job

Centene Corporation