Manager, Customer Service (28437)

Amkor Technology, Inc. is one of the world's largest providers of outsourced semiconductor packaging and test services. Founded in 1968, Amkor pioneered the outsourcing of IC packaging and test and is now a strategic manufacturing partner for the world's leading semiconductor companies, foundries and electronics OEMs. Amkor's operational base includes production facilities, product development centers and sales and support offices located in key electronics manufacturing regions in Asia, Europe and the USA. For more information, visit www.amkor.com.

Position Summary:

Amkor Technology is recruiting for a Customer Service Manager based in the San Diego, CA area. This position will be responsible for all aspects of the customer service engagement. Major responsibilities include coordinating responses to customer RFQs, tracking and implementing price changes through Master Quote updates, and all budgetary and engineering quotes to the customer. Additionally, this position performs various functions such as requests for die support to forecast, communicates line capacity availability, sales order input and payment tracking, and works with the customer to fill open capacity. You will be inputting credit requests and forecast reviews. Reporting shall include consigned materials usage, NPI order tracking, and excess materials review, data preparation, validation, and reconciliation. You will work directly with Sales Account Managers to support new business opportunities, sales objectives, and revenue goals. This position interacts with various factory and department representatives in support of meeting overall customer requirements.

Essential Duties and Responsibilities:

• Effectively drive the day-to-day internal/external communication to include responding to customer email and phone inquiries

• Respond to and resolve pricing and/or invoice issues by partnering with appropriate groups

• Submit customer RFQ's to Salesforce.com.

• Provide effective updates and be in constant communication with those internally and externally to Amkor

• Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to POs

• Track Non-Recurring Expenses (NRE), Rebates, Monthly Billing Process

• Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility

• Provide forecast and commit analysis using MS Excel with proficiency with Pivot Tables and VLOOKUP

Required Qualifications:

• Position requires a Bachelor's Degree and a minimum of 5 years of relevant experience and/or industry background

• Must have excellent customer relationship skills, and be able to handle complex requests

• Proficiency with Microsoft PowerPoint and Excel with demonstrated ability to use Pivot Tables, VLOOKUP, etc.

• Must have strong organizational skills and be able to multi-task and prioritize daily activities

• Excellent verbal and written communication skills

• Flexibility to work with multiple teams, including other locations

• Strong work ethic with flexibility to work hours to support and meet deadlines

• Demonstrated experience having direct customer interface

• Proven problem-solving skills with an attention to detail

• Ability to be self-directed and work independently as well as within a team

• This is a career-oriented position that requires flexibility with hours to support the business needs and total commitment towards customer service

Preferred Qualifications:

• Prior experience working for multinational manufacturing organizations

• Semiconductor/OSAT experience preferred

• Demonstrated experience with SAP or other ERP systems

• Prior experience with Salesforce.com or other CRM

Salary Range: $90,000 - $110,000 plus bonus potential

Location:

San Diego, CA. This position has a hybrid schedule. Candidates must reside near the local Amkor office, no relocaton provided.

Amkor is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.