Manager, Customer Quality Engineering

We are looking for a Customer Quality Engineering Manager in a management role to support, grow, and enhance our customer quality assurance activities from the Santa Clara HQ office. You will be responsible for managing and guiding a team of experienced datacenter Customer Quality Engineers, support critical customer complaints, collaborate with highly technical engineering teams, and be instrumental in driving customer satisfaction through effective quality leadership.

What you'll be doing:

• Manage NVIDIA's Customer Quality Engineering team to support chip, board, server, and rack level products while providing direction, feedback, and coaching.

• Take ownership of swiftly prioritizing critical team objectives in response to the dynamic nature of business requirements.

• Develop robust customer relationships for effective escalation management.

• Recognize opportunities for process enhancements within the Quality team and lead initiatives to enhance team efficiency and elevate the customer experience.

• Craft and convey customer messaging by integrating deep technical expertise with compelling business rationale.

• Facilitate conflict resolution and address obstacles that may hinder progress.

What we need to see:

• BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)

• 8+ overall years of experience in electronics customer quality role and 3+ years of experience in leading teams with track record of success.

• Customer interface experience and Customer crisis management experience critical.

• Broad and/or deep engineering experience and able to comprehend technical details relevant to understanding customer complaints.

• Hyperscale, datacenter, or server system related experience

• Excellent written and oral communication skills

• Sound judgement and prudent risk management.

• Strong quality mentality- effective interdisciplinary communication, presentation, and leadership skills.

• Proficient using MS Office software tools, data analytical tools, and email communications

Ways to stand out from the crowd:

• Experience working in the server and electronics industry with in-depth knowledge on solving or debugging hardware issues

• Proven history of developing close working relationships with customers and using structured problem solving to find solutions to their issues.

• Domain expert with a deep understanding of a process, function, technology, material, or other area

• Strong management skills and people skills.

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.

The base salary range is 188,000 USD - 299,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.