Manager, Customer Development Beauty East & Baby - Rite Aid

Johnson & Johnson Fort Washington , PA 19034

Posted 2 months ago

Johnson & Johnson is recruiting for a of Manager, Customer Development Beauty East & Baby - Rite Aid located in Fort Washington, Pa / Skillman, NJ.

Johnson & Johnson Consumer, Inc, a division of Johnson & Johnson Consumer Companies, Inc., provides sales, marketing and logistical services to U.S. retail customers on behalf of the U.S. consumer companies. It represents one point of contact with our customers for selling teams, customer service, distribution, retail merchandising and professional detailing. It develops and markets baby care, oral care, wound care and skin care products that address the needs of consumer and healthcare professionals and incorporates the latest innovations. The portfolio includes heritage brands JOHNSON'S Baby, Listerine, BAND-AID TYLENOL Brands as well as leading beauty and skin care brands such as NEUTROGENA, AVEENO and more.

The Manager, Customer Development (CDM) is the key daily interface responsible for the customer relationship. The CDM has direct selling responsibility and is accountable for achieving shipment goals and consumption sales objectives by managing an assigned product group(s) at a customer team. The incumbent develops and executes customer-specific business plans that support and are aligned to customer and marketing strategies. This role monitors key metrics to track progress and adjusts the plan as needed to deliver results. The CDM manages a trade promotional budget for optimal ROI and ensures internal/external alignment, while growing and maintaining relationships with key stakeholders.

Key Responsibilities:

  • Developing and executing business plans to deliver sales results, including maximized volume potential, increased merchandising effectiveness, growth of product group(s), and brand share

  • Responsibility for accurate forecasting of monthly sales by franchise and/or brand and special packs/displays

  • Leading annual business planning process within assigned account.

  • Leveraging business analytics to influence customer and company decision making at top-to-top levels

  • Creating impactful, insights-based presentations to translate sales objectives into customer strategy

  • Utilizing internal/customer business systems to manage and maximize plans (i.e., LYNX and EDGE)

  • Reconciling of payments and updating promotional plans to remain within budget

  • Managing trade spend to stay within budget and to maximize ROI; creating, establishing and/or managing customer-specific scorecards to monitor sales progress and identify and close sales gaps

  • Serving as "voice of customer" to the company to address customer needs and accomplish goals and objectives

  • Influencing across the organization to ensure full alignment to the customer/company business plan and drive long-term business objectives

  • Serving in the role of expert on assigned product group(s) and designs innovative programs that generate a win-win outcome

  • Providing input into the development of junior team members

  • Complying with company policies and procedures always.


  • A minimum of a Bachelor's degree in Business, Marketing or a related field is required

  • A minimum of 5 years of sales, sales analytics/category management, brand or marketing experience is required

  • Ability to prioritize and to successfully manage multiple projects/initiatives is required

  • Ability to work in a matrix environment is required

  • Ability to interpret and communicate complex business data is required

  • Ability to manage conflict and negotiate successfully is required

  • Strong interpersonal skills and ability to build relationships is required

  • Consumer Packaged Goods (CPG) experience is required

  • Direct (retailer) sales experience is preferred

  • Beauty experience is preferred

  • Category management and/or shopper marketing experience is preferred

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-Pennsylvania-Fort Washington-

Other Locations

United States-New Jersey-Skillman


Johnson & Johnson Consumer Inc. (6101)

Job Function


Requisition ID

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Manager, Customer Development Beauty East & Baby - Rite Aid

Johnson & Johnson