Manager

JOB SUMMARY

Maintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained.

ESSENTIAL FUNCTIONS

• Runs shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet system standards.

• Consistently ensures guests receive quality products in five minutes or less for in house orders and four minutes or less for drive thru orders.

• Ensures proper product quality control, presentation and hold times according to the Operations Training Manual, Order Assembly.

• Accesses financial information and completes weekly sales and labor during their shift.

• Routinely monitors and coaches team on safety best practices related to the Culver's hazard communication program and workplace safety.

• Empowers team to handle guest comments "the Culver's way."

• Ensures team is knowledgeable concerning products and guest service.

• Demonstrates and maintains a positive attitude among team members.

• Demonstrates and ensures proper personal hygiene and food safety practices are maintained in the restaurant.

• Follows and encourages team to follow all restaurant policies and procedures.

QUALIFICATIONS

• EXPERIENCE: One year experience in a similar role
• CHARACTERISTICS: Have the ability to effectively organize work, communicate well and be management oriented. Be knowledgeable in all aspects of business and show good judgment. Demonstrates an energetic, positive attitude that is contagious.
• COMPENSATION: Salary is commensurate with person's qualifications and will reflect present market for a person of similar responsibilities.

PHYSICAL ABILITIES

• Stand Constantly

• Walk Constantly

• Sit Occasionally

• Handling Constantly

• Lift / carry 10 lbs or less Constantly

• Lift / carry 11-20 lbs Constantly

• Lift / carry 21-50 lbs Frequently

• Lift / carry 51-100 lbs Occasionally

MANAGEMENT LEADERSHIP SUCCESS FACTORS

• COMMUNICATION: Verbal, written, presentations to others; communication up - same level - direct reports; inclusive, honest, direct, timely
• CHANGE MANAGEMENT: Taking initiative, supportive of change; reacts quickly and appropriate; sets a good example as a role model in accepting change, executing change initiatives and following through to insure changes are effective.
• DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues; gathers appropriate information and seeks input from cross functional team members; collaborates with others to insure that decisions are made with consideration for impact on others; makes timely and fair decisions; able to make tough decisions when necessary.
• ORGANIZATIONAL RELATIONSHIPS: Builds effective relationships with both external (guests and vendors) and internal (team members) stakeholders, and between levels, teams and across functions. Supports and cooperates with other teams, negotiates and has the ability to influence others.
• BUILDS AND SUSTAINS A HIGH PERFORMANCE TEAM: Selects the right people for the right job. Develops team members, provides training and development to support their success; empowers team members to make decisions while minimizing risks; provides measurable feedback in a timely manner; retains valuable talent and builds the effectiveness of the team as a whole. Plays like a champion
• ACCOUNTABILITY: Delivers results on time and at the quality level promised.