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Manager, CRM Analytics & Business Intelligence

Expired Job

Carnival Cruise Lines Miami , FL 33196

Posted 5 months ago

Company:Carnival Cruise Line

Area of Interest:Marketing



Job Title:Manager, CRM Analytics & Business Intelligence

Job Description:

We are currently seeking a Manager, CRM Analytics & Business Intelligence! The primary responsibility of the Manager/Principal, CRM Operations and Data Sciences is to (1) Provide data analysis to drive business decisions aimed at meeting departmental and organizational objectives. (2) Support the organization to make data-driven business decisions across multi channels in the Marketing department. (3) Collaborate with other team members to maintain, develop, execute, and analyze marketing campaigns including email, direct mail and other channels. (4) Generate insights and testing methodologies based on campaign performance. (5) Develop and automate daily, weekly and monthly reports and dashboards. (6) Explore and implement state-of-the-art technologies (A.I., Machine Learning, Data Mining, etc.) to enhance predictive models, decision engines, marketing metrics, and marketing strategies

Essential Functions

Campaign Management

  • Collate and develop best practices on managing campaigns by customer segment, test/control offers and by channel (e.g. email, Direct Mail), and support properties in maximizing campaign results throughout the customer lifecycle (e.g. acquisition, trial, incline, decline, lapse)

  • Support the campaign lifecycle from offer design thru deployment, unify campaign proforma schema thru data, and response thru post-analysis

  • Identify and advocate profitable opportunities for cross-channel campaigns

Business intelligence

  • Support CRM in developing and maintaining automated, self-service reports as well as processes.

  • Develop and maintain the cross-Channel, real-time dashboard, that helps marketers focus on what is important or what are outliers that require action

  • Collate and develop best practices on building, testing and deploying marketing rules ranging from triggered campaigns to real-time marketing

  • Support CRM in customizing best practices to their specific market and competitive situation

  • Derive insight from the analytics and communicate insight narratives to senior leadership and peers

  • Training and coaching Team members in the full use of the BI tools to maximize its benefit

Predictive modeling

  • Collate and develop best practices on building, testing and deploying predictive models. Example includes: eDM optimization. paid media optimization, customer journey analysis, social media analysis, personalization/preference model, customer segmentation

  • Build and monitor the results of the productionalized advanced analytical models and develop triggers to identify when model performance is outperforming and/or underperforming against criteria

  • Perform data visualization to explore unhypothesized trends and relationships in the data

  • Explore and implement state-of-the-art technologies (A.I., Machine Learning, Data Mining, etc.) to enhance predictive models, decision engines, marketing metrics, and marketing strategies

Leadership & Strategic Planning

  • Challenge the way we do business through application of advanced analytics to integrate insights in the operational workflow

  • Help to drive recommendations on specific KPIs that may differ across channels (EM/DM) and develop reporting around those metrics

  • Participate in strategic discussions across channels to understand optimization opportunities and how they impact performance


  • Bachelor's Degree in Computer Science, Computer Engineering, EE, EEE, Statistics, Math, Industrial Engineering, Operational Research, Physics, Economics, Finance, Financial Engineering, or related fields preferred

  • Minimum 4 years of work experience. Experience in travel, hospitality, financial services or internet/mobile industries is a plus

  • Experience working in a corporate environment that required planning among cross-functional business units

  • Experience or interest in Cruise Industry/marketing

  • Strong analytical skills and logic / problem solving skills

  • Ability and desire to learn new technologies and tools

  • Excellent communication and presentation skills

  • Superior attention to detail and organizational skills

  • Experience in monitoring/auditing database campaigns

  • Perform a variety of duties, often changing from one task to another of a different nature, with frequent interruptions distractions

  • Adapt to frequent changes in workload and be able to adjust priorities quickly as circumstances dictate while completing tasks within established time frames

  • Ability to establish and maintain cooperative working relationships with fellow Team Members, management, outside contacts, guest and the public

  • 4+ years hands-on experience with SAS, including and not limited to SAS Macro programming, Proc SQL and SAS reporting is required. Experience with R/Python/Java is a plus

  • Good understanding in basic Statistics and Math is required

  • Direct involvement in working with large volumes of data and building, deploying and measuring (a) predictive analytics models (i.e. SVM, decision tree, clustering, logistic regression, linear and non-linear regression), (b) test/control offers, and (c) real-time marketing rules; experience with US and Asian markets preferred

  • Experience Building multi-channel marketing campaigns is a plus

  • Experience in applying business automation and predictive analytics in the travel & entertainment industries or eCommerce or marketing is a plus

  • Understanding of Web/Marketing Technology is a plus

  • Understanding and/or hands-on experience with GCP, AWS, Hadoop, Spark is a plus

Benefits as a member of Carnival's Team:

  • A comprehensive healthcare program, dental coverage and flexible spending accounts.

  • Company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.

  • A 401(k) plan that includes up to a 3% company match after one year of service and a discretionary-profit sharing contribution in your second year of eligible employment

  • Tuition Reimbursement that provides up to 75% reimbursement for company related professional career development.

  • Employee Stock Purchase plan that provides up to a 15% discount off the Fair Market Value of Carnival Corporation Common Stock Paid vacation and sick time.

  • Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors.

  • An on-site fully accredited preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation in addition to drop-in care for those unexpected childcare conflicts.

  • An on-site Health and Wellness Center that provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, massage therapy, certified personal trainers and a wide variety of other programs

  • Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors

About Carnival Cruise Line

Carnival Cruise Line is the most popular cruise brand in North America and operates 25 ships designed to foster exceptionally fun and memorable vacation experiences at an outstanding value. Carnival Cruise Line is the leading provider of year-round Caribbean cruises and also operates seasonal cruises in Europe, Alaska, New England, Canada, Bermuda, Hawaii, Mexican Riviera and the Panama Canal. The brand caters to a wide consumer demographic, appealing to families, couples, singles and seniors alike. One common denominator among Carnival's guests is the desire for a truly fun, memorable and enjoyable vacation experience.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by local, state, federal, and/or international law.

For information about FMLA eligibility and guidelines please visit: (copy and paste link into your browser)


Job ID 9137089

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Manager, CRM Analytics & Business Intelligence

Expired Job

Carnival Cruise Lines