Manager - Credits & Collections

Job Description:

This role can be based in Schaumburg, Chicago, Lexington, NYC, San Mateo, San Francisco or Midvale.

SUMMARY:

Rakuten Rewards offers a casual but fast paced environment where creativity and effective teamwork and collaboration are rewarded. We are passionate about changing the way people shop online and providing the best possible customer experience - not to mention cash back on every purchase, with no strings attached.

We are part of the Rakuten family of companies. Rakuten is a very progressive company providing Rakuten Rewards with substantial capital, access to great technology, and access to international markets. We're always interested in meeting talented individuals interested in helping us change the way the world shops, so if you're passionate about helping save people money and improving the shopping experience apply now!

We are looking for a Credit and Collections Manager who is passionate about adding value to the organization by building out a credit and collections process for a large, complex portfolio that will mitigate risk and minimize bad debt. This position reports to the Director, Accounts Receivable in our Schaumburg, IL office.

The ideal candidate should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both paper and over the phone, as he or she will frequently deal with higher levels of management.

KEY RESPONSIBILITIES

• Manage credit by analyzing financial statements and using available resources to proactively identify and address at-risk clients

• Work with Director of AR to make credit recommendations and present key financial data to be reviewed with Senior Managers

• Manage collections process, develop and track KPIs

• Manage aging policy and provide thorough, efficient, and accurate account updates

• Identify, recommend, and execute the necessary process adjustments and improvements

• Perform bad debt allowance and DSO calculations

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven success in a management role

• Knowledge of credit, collections, and accounts receivable

• Ability to read and interpret financial statements

• Ability to effectively communicate, especially through email

• Ability to work independently and with minimal supervision

• Proficient in relevant computer applications

• Negotiation and conflict management skills

BENEFICIAL SKILLS

• Internet industry experience a plus, especially dealing with affiliate relationships

• Experience with D&B, Credit Risk Monitor or other credit industry tools

• Knowledge of Oracle Cloud ERP

QUALIFICATION REQUIREMENTS

• BS in Finance, Accounting or related field

• Minimum of 4 years B2B credit experience in a management role.

#LI-TL2

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance

• Only be satisfied with complete success

• Kaizen

Passionately Professional

• Take an uncompromising approach to your work and be determined to be the best

Hypothesize

• Practice

• Validate

• Shikumika

• Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction

• The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $82,782.00 - $142,992.00 annually