Manager, Credit & Collections

Keen Footwear Portland , OR 97228

Posted 2 months ago

Job Title: Manager, Credit & Collections

Date: April 2020

Reports to: Director, US Wholesale Finance

Department: Finance

Status: Salaried, full-time

Direct Reports: Yes

General Summary

The Manager, Credit & Collections, will oversee all US credit and collections functions, with some oversight of Canada. This person will monitor corporate credit policies ensuring alignment with current industry trends, as well as partner and recommend credit decisions on high-value, high-volume, and high-risk accounts. The role is accountable for monitoring and reporting the company's credit exposure and manages all activity related to credit evaluation, collection and dispute resolution.

Scope and Complexity

Works on issues of limited scope. Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. Monitors daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility.

Essential Responsibilities

  • Facilitates the use of global credit insurance to minimize A/R risk

  • Maintains financial systems within the order-to-cash cycle including credit check routines, EDI with customers, chargeback processing, and risk management software. Pursues continuous development of automated technologies to minimize department costs

  • Forecasts inbound cash flow and manages corporate cash flow objectives

  • Leads a credit team to achieve operational excellence and drive continuous improvement. Develops employees through goal setting linked to overall finance and job specific functions, focusing on growing talent and building a strong team

  • Reviews monthly credit reports for senior management, determines status of collections and outstanding balances, and evaluates effectiveness of current collection policies and procedures

  • Collaborates with Sales team to pursue continuous improvement and ease of doing business to meet or exceed customer needs and to further overall company goals. Establishes credit within appropriate limits and maintains customer relationships with key accounts for continued revenue generation

  • Assigns accounts to collection agencies or attorneys for further pursuit. Prepares bad debt write-offs.

Education and/or Experience

  • Minimum of 5 years of relevant prior experience

  • Bachelors degree or equivalent combination of education and experience

  • CBA, CBF, or CCE certification preferred

  • Footwear/Outdoor industry experience preferred

  • Demonstrated oral and written communication skills with the ability to present technical information to a non-technical audience

  • Proven track record of improving DSO and cash flow

  • Travel required, domestically and internationally (Canada). Estimated travel time will be 10% or less or work hours

Employee Conduct: It is the responsibility of every employee to contribute to a positive work environment through: mutual trust and respect; personal accountability and integrity; desire for growth and learning opportunities; teamwork; positive, honest and effective communication and professional interactions with co-workers, customers and partners.

Why KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that's on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal, and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place. Learn more at

Fuerst Group, KEEN and Chrome are equal opportunity employers. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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Manager, Credit & Collections

Keen Footwear