Manager, Coworking Business Service

Office Depot Lake Zurich , IL 60047

Posted 2 weeks ago

Responsibilities

The primary role of the Manager, Coworking is to partner with the Store Manager to drive the overall customer, and sales and service culture within the Coworking location. He/she will assist in the day to day operations, and work with the Store Manager to develop overall store strategies and tactics to achieve sales, service and operational performance goals. The person in this role also has accountability for driving sales training to ensure appropriate Office Depot selling techniques are executed. This position develops talent, provides positive and constructive feedback, and appropriate coaching and counseling. The person in this role will lead, motivate and inspire associates to create a customer-centric environment resulting in a memorable and positive customer experience; building customer retention, strong relationships, and brand awareness and loyalty.

The Coworking Manager assists with the operation and execution of the Coworking solutions, and with resolving both associate and customer relations' concerns. He/she will proactively engage with customers to identify and provide solutions that exceed their needs and work to generate revenue by driving a sales culture. Quickly builds ongoing customer relationships and becomes a trusted advisor to both customers and internal partners. Partners with Store Manager to execute on new product launches and develop strategies to improve conversion and Average Order Value (AOV) within the store. Act as a Change Champion, initiating, supporting and executing the transformation within the company.

Other Information

Leadership:

  • Successfully lead the sales efforts of a Coworking team

  • Hire, train, and motivate staff to effectively grow the revenue within the Retail Sales Organization. Expected result is a team of above plan performers with several individuals eligible for growth opportunities within the appropriate timeframe

  • Manage performance, enhance knowledge, and provide on-going training, coaching, and technical assistance to co-working associates resulting in increased customer penetration and growth

  • Work with relevant internal and external partners

Effectively communicate change when warranted

Strategy and Tactics:

  • ;Instrumental in the development and execution of the Coworking sales and margin plans. Expected results are plan achievement that are accomplished in compliance with all selling activities to Company standards and all federal and state regulations

  • Stay in tune with the changing demands of the marketplace and the Workonomyplatform through frequent contact with HQ. Provide senior leadership with recommendations for assortment and service enhancement

  • Evaluate customer experiences by assessing the effectiveness and impact of solutions offered. Effectively communicate results to stakeholders. Communicate performance in terms of the Coworking key performance drivers

  • Lead efforts with all other relevant Office Depot Sales organizations to create a unified and professional, customer-facing presentation of our capabilities, resulting in a cohesive selling approach that drives profitable growth

  • Define business priorities through a broad and far vision to include initiating and managing business development activities that will strengthen, expand, and drive market growth

Understand and analyze customer data to determine business needs, identify expansion opportunities and necessary activities, and align Coworking resources where mutually beneficial

Drive for Performance:

  • Develop and implement systems and processes to optimize sales strategies and tactics

  • Review and leverage weekly sales-to-goal reports to drive performance

  • Conduct quarterly performance reviews with direct reports

  • Determine new business opportunities and present business case to senior leadership to improve sales and profitability

Collaborate with Sales Directors and peers to develop strategies that will maximize new business development

Qualifications

HS diploma or equivalent; Bachelor's Degree preferred

Business, Marketing, Retail Management, or related field preferred

Minimum 3 years' experience in related field

Experience in retail environment - including management and/or supervisory in a sales-driven, customer-oriented company

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Concierge Business Advisor

Office Depot

Posted 3 days ago

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00 Responsibilities The Concierge Business Advisor (CBA) is responsible for the operational execution of the co working department in our retail stores. Business services include (but are not limited to) areas such as: Space Rental, Talent Management, Digital Marketing, Asset Management, Social Media Management, Website Design & Hosting, Search Engine Optimization, Legal Services, Technology Services and more. This role is responsible for growing incremental revenue within a given store and providing exceptional customer service. The CBA is empowered to create memorable customer experiences for our small to medium sized business customer. A natural problem solver, s/he is passionate, engaging, entrepreneurial, and dedicated to providing the best-in-class technology solutions via subscription packages.; S/he will leverage consultative selling approaches to sell professional services, focused on customer lifetime value. By engaging in open dialogue, asking questions, and actively listening to the customer, the CBA will uncover/develop a clear, complete understanding of the customer's potential business issues/needs and provide 'start to finish' holistic business solutions. Other Information: * Overall responsibility for achieving personal and coworking sales quota * Excellent verbal and written communication skills * An understanding of consultative selling skills a plus * Strong interpersonal skills * A proven team player with a high level of initiative to achieve goals Other Information Grow incremental revenue by exceeding KPI quotas * Engage with customers and potential customers to generate sales. * Identifies and develops holistic business solutions from our services portfolio. Creatively convert traditional transactional customers to subscriptions services with a focus on lifetime value Maintain area with clean, stocked, and organized workspaces, restrooms, and breakroom. Vacuum area and clean as necessary Qualifications High School diploma or equivalent required; Bachelor's Degree preferred 2+ years' experience in related field Sales, Customer Service/Experience Fluent in English; Able to read/write/conversational Spanish a plus Pay, Benefits & Work Schedule Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. How to Apply Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Equal Employment Opportunity Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. Fair Chance Ordinance We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance Office Depot Lake Zurich IL

Manager, Coworking Business Service

Office Depot