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Manager, Corporate Payments Implementations

Expired Job

WEX South Portland , ME 04106

Posted 2 months ago

WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry.

If you are looking for a growing career come be part of WEX today!

General Purposes:

The Manager of Corporate Payments ("CP") Implementations North America (NA") is responsible for the daily oversight and management of the Corporate Payments Implementation Team. This includes direct management of Implementation Managers as well as overall responsibility for the full portfolio (approximately 1000 implementations per year) of new and organic growth implementations for WEX Direct, WEX Financial Institution ("FI") Partners and any future addition(s) to the portfolio. The Manager will collaborate closely with the Go to Market and FI Partner teams to insure that requests for new implementations are complete and are managed within expected timeframes as set forth by CP guidelines and/or as agreed to with the partner/customer. The complexity of implementations will range from simple to complex requiring detailed integrated project plan, integration via API and close collaboration between WEX and the customer.

Essential Duties and Responsibilities:

Operations Management:

Day-to-day management of Implementation operations providing accurate, responsive service to WEX's clients and key partners

Insure team is adhering to guidelines, timeframes, and controls as set forth by WEX CP and Audit

Strategically align resources to execute against capacity plan, and appropriately disseminate workload across the team making sure there is adequate cross-training and coverage for all portfolios

Increase productivity and efficiency utilizing technology, process, performance and controls

Relationship Management:

Work closely with the Go to Market and FI Partners to understand the nuances of their contracts and impact to Corporate Payment clients

Build and foster strategic relationships with other internal departments and associates involved with the Corporate Payments Portfolio

Prepare and present professional level information, analysis and recommendations to WEXs' most strategic clients on account set-up options as part of the sale

Motivate and inspire team to provide superior/world class customer service; lead by example

Quality Assurance and Controls:

Insure all controls are followed and issues are escalated immediately to appropriate levels of management

Design and implement new controls to add additional levels of checks and balances to manual processes

Seek ways to reduce overall implementation time from close to transition complete while maintaining quality

People Management

Hire, train, develop, and supervise a team of Implementation Managers

Drive a collaborative, high morale group to achieve both individual and departmental objectives and coach team members to stretch and grow professionally

Advocate for the needs of the team as a whole as well as individual team members.

Communicate and support corporate and management policies and decisions.

Project Management

Participate in technology and other Corporate Payment projects representing the Operations area and the value add service it is for our clients

Build and establish strong relationships with superiors, peers and subordinates as well as customers and vendors, enabling maximum collaboration and a productive environment.

Minimum Required Qualifications for Consideration:

Bachelor's Degree or equivalent 5 plus years work experience in a related field
2-3 years management experience remote employee management experience preferred

Experience with implementations, ideally in the commercial payments industry

Control minded

Strong written and verbal communication skills

Be team and goal oriented

Organizational skills

Analytical skills

Presentation skills

Computer skills (Intermediate/Advanced Excel, Word, PowerPoint)

Preferred Qualifications:

Experience working with Mastercard or Visa

Project management skills

Salesforce Experience

At WEX, we reward innovation, hard work and excellence.

Benefits include:

  • 401(k) Plan

  • Adoption Assistance

  • Bonus Plan

  • Dental Insurance

  • Dependent Life Insurance

  • Employee Assistance Program

  • Employee Referral Award Program

  • Expedition - WEX's Sabbatical Program

  • Extended Parental Leave

  • Flexible Spending Accounts (Medical and Dependent)

  • Health Insurance

  • Life Insurance/AD&D

  • On Site Fitness Facility in South Portland location

  • Pet Insurance

  • Paid Time Off(PTO)

  • Short- and Long-Term Disability Programs

  • Tuition Reimbursement

  • Vision

Equal Opportunity Employer/Vets/Disability

#LI-GS1


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Manager, Corporate Payments Implementations

Expired Job

WEX