Manager, Continuous Improvement

General Summary

The Manager, Continuous Improvement is responsible for the strategy, development and implementation of training programs to support the Company's strategic initiatives. The position manages staff to educate, train, motivate and direct cross-functional teams to desired results through skillful application of Six Sigma, QDM and Lean Methodologies. The position is accountable for conducting, coordinating and managing Six Sigma, QDM and Lean technologies to employees throughout the organization.

Primary Responsibilities

• People Management: Directly manage and lead a team of professionals within the assigned operation and quality functions. Implement effective people management strategies, including performance evaluations, career development plans, and talent acquisition. Foster a positive and inclusive workplace culture that encourages collaboration and innovation.

• Strategic Planning - Collaborate with senior leadership to align continuous improvement, people management, and organizational strategies. Develop a comprehensive strategic roadmap that integrates continuous improvement efforts with effective people management practices.

• Reviewing end-to-end logistics operations for optimized performance

• Lead key workstreams in conjunction with the customer to identify value added opportunities within the functions.

• Data Analysis and Metrics: Establish and monitor key performance indicators (KPIs) to measure the success of continuous improvement initiatives and people management strategies. Utilize data-driven insights to identify trends, track progress, and make informed decisions.

• Process Analysis and Improvement: Conduct thorough analysis of existing processes to identify inefficiencies, bottlenecks, and areas for improvement. Design and implement streamlined processes to enhance productivity and reduce waste. Utilize Lean, Six Sigma, or other relevant methodologies to drive process improvements.

• Change Management: Lead and support change initiatives, ensuring effective communication and stakeholder engagement. Develop and implement change management strategies to drive organizational acceptance and adoption of improvements. Oversee teams responsible for managing the change process within their respective departments.

• Review and analyze order volume and storage volume data to support operational decisions.

• Documentation and Reporting: Maintain comprehensive documentation of process improvements, people management strategies, and outcomes. Prepare regular reports for leadership on the progress of continuous improvement and people management initiatives.

• Develop long-term Continuous Roadmap

• Set improvement targets for the industry verticals and functional departments.

• Ensure QDM initiative inclusion within the roadmap

• Advocate use of QDM tools and methodologies

• Consult with field and operations on CI needs/projects.

• Facilitating project identification and completion with Champions, Process owners and project teams.

• Leading detailed process analysis using statistical tools.

• Performing the following internal consulting services to the satisfaction of our clients: Process mapping, Value stream mapping, process design, methods development, establishing performance standards/metrics, ROI analysis and project management.

• Stimulating management thinking by tactfully challenging conventional wisdom through demonstration of the application of Lean. Providing guidance and knowledge to lead the change.

• Utilizing Six Sigma and Lean to lead and execute high impact process improvement projects.

• Presenting data and solutions to Customers, both internal and external.

• Reviewing logistics operations, documenting product and information flow in current operations using tools including value stream maps, process flow diagrams and AutoCAD drawings; reviewing order volume and storage volume data to support operational decisions.

Physical/Cognitive Requirements

With or without accommodation:

• Ability to follow policies and procedures.

• Ability to read, write and interpret information.

• Ability to add, subtract, multiply and divide.

• Ability to use hands to manipulate, handle, or feel.

• Ability to sit/walk/stand for up to 8 hours per day.

• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

Working Conditions

Work is performed in a general warehouse environment on a concrete surface with adequate lighting. Temperatures can be very hot during the summer months and very cold during the winter months. Workspace can be very dusty and occasionally noisy due to traffic of motorized vehicles operating.

Disclaimer

The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between The Company and employee and is subject to change by The Company as the needs of The Company and requirements of the job change.

FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The FedEx Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact Fxl.talentacquisition@fedex.com.

Job ID: 51825

Schedule: Full-time