Manager, Content Production

Gartner Fort Myers , FL 33912

Posted 2 weeks ago

Job Description:

What makes Gartner Research & Advisory a GREAT fit for you? When you join Gartner, you'll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage.

You'll deliver must-have research through compelling client interactions, and contribute to our double-digit growth by providing clients the unbiased insight and advice they need to make the right decisions every day. Through constant learning, discovery and collaboration, you'll help clients deliver on their mission-critical priorities, grow your career and increase your industry impact. We value hard workers and reward you with unlimited opportunity. If you're looking to explore what's next in technology and business, Gartner is looking for you.

  • Position Title: Team Manager, Content Planning and Delivery

Location: Fort Myers

Department: Research & Advisory Operations

Reports to: VP, Content Planning & Delivery

Job Summary

Manage a global team of editors and writers aligned to specific coverage area(s) addressing client needs. Supervise, coordinate, and track editing/writing workflow for research documents, optimizing allocation of resources and ensuring timeliness and high-quality of content.

Partner with Research and Advisory team managers/GVPs to understand their teams' focus and priorities associated to the coverage area(s) covered, and drive alignment in the content being produced. Take responsibility for final approval of every published document. Act as first escalation point for disagreements between editors/writers and analysts or Research and Advisory team managers.

Identify ways to innovate for operational excellence and maximum scalability. Manage and oversee content production projects when appropriate

Key Responsibilities

Lead, influence, and mentor editing and writing staff

Recruit and onboard new editing and writing staff

Identify and implement an integrated global strategy for creating and editing content in line with the focus and priorities of the Research and Advisory content area(s) covered

Work seamlessly with Research and Advisory Strategy team & Operations team, as well as Research and Advisory management to ensure effective use of editing and writing capacity

Monitor standard metrics to optimize capacity and tier responsibilities

Balance workload and handle requests for editing or writing assistance on special projects

Take ownership for document quality/timeliness and handle sensitive negotiations with Research and Advisory analysts and team managers

Provide input to the development of company-wide editing/writing/quality policies, standards, and procedures

Ensure that content quality standards and style guides are being carefully followed across the team

Demonstrate understanding of client needs in the Research and Advisory content area(s) being supported to drive timely production of must-have research

Leverage functional expertise to offer guidance, input, and recommendations to editors, writers, analysts and Research and Advisory team managers

Provide, facilitate, and manage programs and initiatives to develop staff's editing/writing skills, and to share best practices while underscoring ethics and standards

Establish a high-integrity environment fostering team work and collaboration

Define, shape, coordinate, and deliver training solutions to help maintain Gartner's position as a leader in market research

Embrace a growth mindset and continuously look for ways to improve scalability and efficiency through focus and innovation

Impact of Role:

Successful, enthusiastic and collaborative team combining functional and domain expertise

Optimized efficiency in the workflow of documents, event presentations, and other material

Efficient use of resources across all levels of responsibilities

Quality and timeliness of research deliverables measured by client readership and quality ratings leading to high retention rates and new business development

Recognition as an internal expert in driving the production of must-have research by the Gartner Research community

Ambassador for change driving scale and efficiency to accelerate growth


Education to degree level, with excellent English writing skills

Professional Experience:

More than 10 years' writing /editorial experience in a high-pressure environment with strict deadlines

University degree in journalism, writing, English or related field

Post-graduate degree preferred

Technical Professional Skills & Competencies

Management-level experience in shaping editorial product, or management of writers, editors, reporters or freelancers

Several years of consistently excellent performance with proven track record in growing successful teams

Extensive experience in strategic, managerial, and mentoring roles

Innovative spirit and change agent

Demonstrated ability to manage projects in parallel and to meet deadlines under pressure

Outstanding verbal and written communication skills

Exceptional editing and writing skills, and demonstrated ability to adapt material to a specific audience, subject, and delivery medium

Excellent understanding of editorial processes, and good working knowledge of publishing environments

Familiarity with technical, finance, and business terminology

Job Requisition ID:34800

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Manager, Content Production