Req ID: 49938
Areas of Interest: Cosumer Banker; Information Services
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
The Manager, Consumer Incentive Programs is primarily responsible developing, monitoring and maintaining sales and incentive support systems and processes. This position is also responsible for the payment of incentives and monitoring the quality of all sales and service interactions for Consumer Banking, Branch Business Banking and ExpressBank as tracked by these systems.
Manages the quality assurance process for Consumer Banking, Branch Business Banking and ExpressBank. Including the ongoing monitoring of sales and quality service issues by applying the established rules and guidelines and interfacing with Senior leadership and HR for proper documentation and remediation.
Runs the monthly Quality Assurance meeting and supports relevant investigations by Consumer Operations with data and reports. Interfaces with the Complaint Management System for remediation of client complaints. Implements and manages guidelines from the OCC and CFPB as they relate to Compliance Management Systems (CMS). Manages requests for information from internal and external compliance groups in support of client remediation issues and system/process audits.
Performs and documents assigned sales audit/compliance control reviews; performs and conducts internal analysis and reviews of sales production. Includes analysis of client satisfaction, complaint tracking and defects. Identifies sales audit issues, exceptions and patterns, partners with senior management and manages the resolution process, and formally documents audit findings
Plans, develops, implements and maintains complex incentive systems and procedures for Consumer Banking, Branch Business Banking and ExpressBank. Including but not limited to the calculation and payment of monthly, quarterly and annual incentives for over 800 Consumer Banking, Branch Business Banking and ExpressBank employees. Also responsible for establishing and maintaining the rules and guidelines against which all sales and service activities are evaluated. Diagnose and remediate problems, perform root cause analysis, assists in Line of Business annual planning and estimating.
KNOWLEDGE, SKILLS and ABILITIES:
Strong SQL skills
Proficient knowledge of fraud processes, industry trends, and risk prevention methods.
Thorough knowledge of Consumer Banking, including regulations, financial products, operations and the delivery of products and services.
Working knowledge of relational databases
In-depth knowledge of project management methodology (basic framework, phases, artifacts, process, and project funding), resource management practices and change management techniques
Excellent analytical and organizational skills, with strong aptitude to collect and analyze information and make appropriate recommendations to senior leaders in a timely fashion
Excellent oral and written communication skills
Demonstrated experience with strategy creation/problem solving abilities
Ability to create various complex SQL scripts to render comprehensive, in depth analysis
Advanced PC skills including Word and Excel
This level of knowledge is normally acquired through completion of a Bachelors Degree in Business, Management Information Systems, Computer Technology/Science, or a related field and 8 10 years experience in managing sales, incentive and quality assurance processes; or minimum of 12 14 years of work related experience.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.
Please contact with any questions.
BOK Financial Corporation