Manager-Community Connect

Job Description

Job ID:24000549

About the Role:

The Community Advocate Manager will be responsible for leading the team of Community Advocates, ensuring that our local presence is strongly felt and positively impacts sales, customer satisfaction, and brand reputation within our footprint. This role requires a blend of sales acumen, marketing savvy, community engagement, and operational coordination. The Manager will foster a strong local identity through strategic community outreach and partnerships, driving growth and maintaining our position as a community-centric provider.

What You'll Do:

The Community Advocate Manager will develop and implement community engagement initiatives that align with our mission as a reliable and quality-focused local internet provider.

• Utilize RMOC (Regional Marketing Operations Consultant) insights to guide and empower Community Advocates in planning and executing local sales and branding events, community outreach, and realty relationships to drive new sales and upgrades.

• Cultivate and sustain relationships with HOAs, apartment complexes, and real estate agencies, actively promoting Kinetic services for continuous growth.

• Ensure the team provides exceptional local customer support in person and through social media, emphasizing genuine connections.

• Maintain a focus on achieving results and serve as a Subject Matter Expert (SME) on local competitive activities, keeping the team well-informed and proactive.

• Collaborate closely with operations teams to swiftly address and resolve customer escalations.

• Foster effective communication between RMOCs and Community Advocates to address local sales, marketing, and customer issues as a team.

• Engage with local community members and strategically partner with chambers, civic, and charitable organizations to elevate Kinetic's presence and demonstrate our commitment to the community.

• Cultivate a culture of collaboration and rapport within the sales team and across departments for a unified local approach

• Champion the use of local contact points, connections, and numbers to reinforce the "local" essence of our service and the ease of doing business.

• Collaborate with the regional marketing team to ensure brand consistency across all regions.

• Create and manage on-going communications regarding metrics and outcomes. This will require strong Excel and analytical skills.

Do You Have:

• Bachelor's degree

• 10+ years professional level experience

• College degree and 8+ years professional level experience with 3-4 years supervisory experience; or 12+ years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.

• Proven leadership in local marketing, sales, or related fields.

• A deep understanding of the telecommunications industry and local market dynamics.

• Excellent communication and interpersonal skills, fostering and nurturing local partnerships.

• Strategic ability to plan and execute community events aligning with business objectives.

• Problem-solving skills and the ability to handle customer escalations with empathy and efficiency.

• Our values of building community, fostering innovation, and providing consultative support to our customers.

• Demonstrated leadership skills and client or customer engagement skills

• Excellent interpersonal skills

• Strong written and verbal communication skills.

• Effective communication skills (verbal, written and presentation) with the ability to influence at all levels

• Travel as necessary to support Community Advocates in their respective regions

Direct Reports - yes. (Community Advocates in each region)

Our Benefits:

• Medical, Dental & Vision Insurance Plans

• 401(k) match

• Health & Flexible Savings Accounts

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

• Identity Theft, Legal, Auto & Home and Pet Insurance

• https://windstreambenefits.com

Windstream CIB Statement

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets

• Veteran Employee Resource Group

• WOW - Women Employee Resource Group

• WINPRIDE - LGBTQ+ Employee Resource Group

• WBPN - Black Professional Resource Group

• WARG - Ability Resource Group

• LaFamilia

• Hispanic Resource Group

IND123

#LI-AH2

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Job Requirements

Qualifications

College degree and 4-6 years job related experience (outside, direct or retail sales experience); or 8 years equivalent related experience; or a combination of education and related experience required.

This is a safety sensitive position.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.