Manager, Commercial Card Portfolio Management - Bethesda, MD

Capital One Bethesda , MD 20813

Posted 3 months ago

Bethesda Metro Center (17049), United States of America, Bethesda, Maryland

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Commercial Card Portfolio Management - Bethesda, MD


Do you want to be part of a fast-paced, client-centric and strategically growing business? If so, Capital One Commercial Card Portfolio Management wants you to join our talented group!

On the Commercial Card Portfolio Management team, you'll find energized, positive people rolling up their sleeves to deliver value-added solutions, products and services for our clients. At one of the "100 Best Companies to Work For," you can look forward to coming to work every day with a team of people that are committed to excellence and doing the right thing.

The Portfolio Associate helps develop, document and update all PM policies and procedures. The Portfolio Associate will be our primary liaison with key business partners in various groups including: Business Risk Office, Compliance, Audit, Underwriting, Ops and Sales. In addition, the Portfolio Associate will serve as a people manager for 1-3 portfolio managers to develop and support strong performance and results.

Description of Responsibilities:

  • Process Owner-act as process owner for PM policies and procedures (delinquency management, line changes, interaction models, etc)

  • Audit Readiness-updating of documents, retention and storage, primary point of contact for all reviews; drive data quality through effective controls and continuous delivery

  • Automation and Training-Integrate with Sales training to create feedback loop and promote socialization; develop and maintain system to log exceptions to processes

  • Change Management-Navigate matrixed operational and business teams to influence and orchestrate change; Monitoring of process health and cumulative impact of in market policies

  • People Manager-lead and motivate a team to achieve high performance and deliver results

Preferred Skills:

  • Ability to work with ambiguity and change

  • Effective time management and organization skills

  • Strong communicator and collaborator, verbally and written form

  • Ability to work autonomously

  • Strategic planning and delivery

Basic Qualifications:

  • Bachelor's degree or military experience

  • At least 1 year of process management experience

  • At least 1 year of people management experience

Preferred Qualifications:

  • At least 3 years of process management experience

  • At least 3 years of people management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Manager, Commercial Card Portfolio Management - Bethesda, MD

Capital One