Job Title: Manager, Clinical Social Work
About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.
This position independently supervises clinical social work employees and may assign or modify work, coach, train, provide input into performance appraisals and competence assessments. He or she participates in problems solving issues as necessary and refers complex problems to the director. This individual actively works to ensure optimal delivery of psychosocial care, especially as it relates to addressing patient / or family understanding of and adjustment to illness. He/She provides age appropriate assessment and interventions in order to meet the needs of patients and / families served. He/She participates in implementation or revision of policies and procedures. It is expected that the individual who holds this position will actively participate with physicians, colleagues, and supervisors to facilitate teamwork and cooperation to ensure safe, effective and efficient patient care. This position will assume management of the Clinical Social Work Division in the absence of the director.
As a team member of the Department of Supportive Care Medicine and the Biller Resource Center, the Clinical Social Work Manager reports directly to the Director of Clinical Social Work and is responsible for providing support and assistance to the Director. Specifically, the Manager will be responsible for staff supervision and the independent resolution of administrative and operational matters. With regard to staff supervision, this management position requires consistent use of the staff leadership model. The Manager will assist the Director in decision-making, program and policy development, as designated by the Director.
The Clinical Social Work Manager collaborates with various City of Hope departments, divisions and staff in the development and implementation of patient support services, including psychosocial education, problem-solving programs as well as participating in a leadership capacity with regard to the provision of patient transportation, interpreter services, school reintegration and advance directives education for patients and their families, as assigned by the Director. The Manager Clinical Social Work is responsible for developing and implementing clinical skill development and educational opportunities for the division of clinical social work.
The Clinical Social Work Manager is responsible for psychosocial counseling for a designated patient caseload, consulting with the Director and other City of Hope experts, as needed, for the delivery of optimal patient care and to meet the goals of the Department of Supportive Care Medicine and the Biller Resource Center.
Assist with the daily supervision of clinical social workers and staff, as needed.
Provide clinical supervision as needed and, consultation regarding complex problems.
Involve staff in resolution of Departmental systems problems.
Conduct or arrange special training as required.
Monitor and adjust work schedules as needed, to maintain optimal service delivery.
Participate in the evaluation of the performance of staff.
Recruitment, hire and orient new staff.
Work in collaboration with the Director to identify and resolve problems via participation in the performance appraisal process, appropriate counseling and through constructive feedback.
PROGRAM DEVELOPMENT, IMPLEMENTATION AND EVALUATION
Represents the Department and maintain cooperative working relationships with administrative and medical staff, clinical faculty, other department heads, community representatives and patient groups to facilitate support for appropriate psychosocial service delivery to City of Hope Medical Center patients.
Prepare reports to document program needs and to monitor trends and outcomes.
Utilize program data for quality review and evaluation.
PARTICIPATE IN ADMINISTRATIVE RESPONSIBILITIES
Assumes administrative responsibility for the Division in the absence of the Director.
Be accountable for clinical and administrative components of the Clinical Social Work Division, as assigned, including rotating Social Work Administrator on-call duties.
Independently participates in the review and update of the Division Policy and Procedure Manual and assure that the contents are in compliance with the City of Hope Medical Center as well as state and federal policies and mandates.
Works in collaboration with the Director in the preparation and analysis of data for financial accounting, productivity monitoring, special studies and reports.
Develop and maintain close working relationships with medical staff, administration, other departments, and consumers.
Participate actively on various medical staff, departmental and Medical Center committees, as designated by the Director.
Maintain timely written and verbal communication with staff, regarding policies, events and changes.
Project patient care program needs relative to the hospital's strategic planning endeavors.
In consultation with the Director of Clinical Social Work, assume responsibility for submission of monthly reports and departmental activity.
STAFF LEADERSHIP MODEL
Works closely with the Director and staff to maintain a staff leadership culture within the Division, utilizing teams that are goal-directed to develop improved processes.
Identify work group leaders and assignments, with expectations that each staff member will continue to provide quality patient coverage, as well as assuming leadership roles.
Direct staff and group leaders towork closely with the Patient and Family Support Services Team toincorporate existing and new program development to ensure that patients and their family members experience optimal care while receiving treatment at the City of Hope.
Assist CSW leads with strategic planning that is aligned with DSCM and COH strategic plan
Facilitates high performance team communications on a quarterly basis
DEMONSTRATE PROFESSIONAL LEADERSHIP
Assists with problem-solving and serves as a resource person for social work staff and other health care team members.
Oversees staff in the conduct of interdisciplinary patient rounds.
Assists staff in their performance, in accordance with organizational and departmental policies, procedures and standards, within their scope of practice.
Offers psychosocial expertise through consultation to clinical staff and other Medical Center employees on clinical issues.
Contributes to profession through professional, organizational leadership, presentations, research, and journal publications.
Patient, Family Care and Staff Psychosocial Consultation
Provides consultation to CSW and other departmental City of Hope staff, supervision of CSW staff, and intervenes with patients, families in high-stress and complex situations.
Provides 1:1 psychosocial counseling to patients, families and staff members, as needed.
Facilitates de-briefing of staff after trauma or crisis.
INSTITUTIONAL AND/OR PROFESSIONAL STANDARDS
Comply with regulatory agencies, and institutional and operating systems.
Adhere to all Hospital Policies and Procedures as they apply to the each area.
Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as they are described in the annual education module.
Protect patient confidentiality.
Comply with HIPAA requirements as they apply to the position.
Adhere to current organizational Performance Improvement priorities.
Participate in quality studies through data collection.
Make recommendations and take actions to improve structure, system or outcomes.
Demonstrate the values of the organization:respect, honesty, integrity, compassion, fairness, innovation and stewardship of our resources.
Demonstrate commitment to serving the customer.
Demonstrate excellence in communication with the customer.
Create a welcoming environment for the patients, family and other interdisciplinary team customers.
Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, includingadherence to theworkplace
Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
Performs other related duties as assigned or requested.
The position directly supervises:
Social Worker, Program Specialist
Social Worker Lead
Social Worker I, II, III
Program Coordinator, Clinical Social Work
The following Pillars in Action are the behaviors that accelerate our impact as we deliver on our Vision and Strategic Priorities:
SPEED. We move with speed.
We execute with a sense of urgency.
We learn quickly and adjust course.
We take ownership and eliminate bottlenecks and barriers.
FOCUS. We act with discipline and focus.
We own City of Hope's enterprise priorities.
We deliver measurable results.
We explore ideas broadly, and commit to ideas selectively.
ENTERPRISE. We behave as one enterprise.
We work together, not in silos.
We stand by each other and our decisions.
We encourage innovative thinking and embrace responsible risk taking.
CONNECTEDNESS. We connect and network.
We attract and collaborate with diverse talent.
We connect and extend our relationships.
We welcome and embrace external partners.
SPONSORSHIP. We trust and sponsor.
We value and inspire each other.
We extend trust.
We sponsor each other's success.
Excellent human relations and oral/written communication skills.
Ability to provide supervision/consultation to social work staff.
Self-directed, assertive, and creative in problem solving, systems planning and patient care management
Customer relations skills
Clinical social work standards
Must possess a minimum of computer competency comprised of a working knowledge of Windows (specifically including keyboarding and mouse skills.
Knowledge of Microsoft Word, Excel, Explorer, and Outlook.
Required to walk around facility or stand approximately 10-20% of the time
Required to sit for long periods of time in meetings (individual or group) or at the desk or computer terminal reading documents and visually reviewing written work
Requires the ability to enter and transmit data via keyboard on a computer
Must be able to communicate clearly by telephone and person-to-person by using speaking or hearing skills
Must visually monitor reports, messages, etc.
Must have the ability to synthesize information and give and receive clear communication both verbally and written
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
City Of Hope