Manager, Clinical Program

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• Pay Range: $101,566 to $116,792 annually. Compensation may vary based on skills, experience, education, and location.

• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!

• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About Our Program

Program Type: Katie A

Population Served: 0-21

The Katie A Intensive Services Program is a specialized cross-system mental health services that supports children, teens, young adults to 21 years old and families towards their chosen goals while building relationships through a family-centered approach.

Katie A Intensive Services are also open to the community, regardless of child welfare involvement. Services are community-based intensive mental health services, aligned with the California Integrated Core Practice Model (ICPM). The aim of these services is to facilitate the provision of a coordinated, comprehensive, and community-based array of services guided by the Child and Family Team (CFT) for children and youth who are in foster care or at imminent risk of foster care placement. For children and youth in out-of-home placement, services are also designed to facilitate their reunification, and meet their needs for safety, permanency, and well-being.

JOB SUMMARY

Scheduled Hours per Day: Mon-Fri 9am to 5pm

The Clinical Program Manager hires, develops, trains, manages, and retains clinical program staff and a clinical team(s) to ensure customer satisfaction and culturally competent service delivery. Functions as the liaison between team and community partners. Provides fiscal stewardship of team, acts as a bridge between fiscal and other departments. Ensures provision of high quality service by program staff consistent with the scope of practice applicable as a Licensed Practitioner of the Healing Arts as defined by Medi-Cal regulations and the California W&I Code. Works within the vision, mission and philosophy of the agency.

RESPONSIBILITIES and DUTIES

1.Ensures effective coordination of services for youth and families with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.

2.Develops, interprets and ensures consistent implementation of clinical program philosophy, objectives, standards, policies, procedures and practices.

3.Analyzes and integrates the use of outcome data to improve clinical service delivery within assigned team.

4.Ensures and monitors defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies.

5.Initiates and participates in organizational quality improvement efforts. Lead and/or delegate work groups to respond to program development needs.

6.Ensures compliance with all policy and procedures including adherence to all licensing, quality, IT, HR, compliance and regulatory standards .

7.Leads and manages change.

8.Proactively identifies potential conflicts; leads parties to consensus and develops same skills in direct reports.

9.Manages to ensure fiscally viable programming.

10. Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts.

11. Ensures effective quality clinical services delivery for assigned youth and families.

12. Provides effective crisis and risk prevention and management.

13. Partners with county referring departments, agencies and the community to ensure comprehensive care.

14. Participates in staff development; hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates.

15. Ensures clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement.

16. Provides 24/7 availability as needed. Culturally responsive to internal and external customers, and ensures family voice.

17. Provides direct services to families and children, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth.

18. Provides outreach to the community including education about agency, program and general mental health and foster care topics.

19. Advocates for system change in relationship to agency service delivery philosophy.

20. Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources.

21. Performs other responsibilities as assigned, to support specific department/business needs

JOB SPECIFIC COMPETENCIES

• Clinical Leadership

• CQI/QA Projects

• Encouraging customer focus

• Leads team performance

• Operational acumen

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

Master's Degree in Social Work, Marriage and Family Counseling, Psychology, or related field.

California licensure as LCSW, MFT, Ph.D. or LPHA eligible.

Five (5) years of direct clinical experience, including three (3) years experience in the area of children's mental health preferred.

Experience working with SED youth

Incumbents in Foster Care and Adoption Services require two (2) years adoption experience.

Preferred Ex