Responsible for the overall direction of clinical services. Establish, implement and evaluate goals and objectives for home health services that meet and promote the Companys standards of quality and contribute to the total organization and philosophy. Hire, train, orient, supervise and evaluate qualified hospice interdisciplinary team personnel. Provide daily direction to the team, including all scheduling, care planning, documentation, productivity and all other patient care operations. Manage all patient care expenditures including but not limited to labor, pharmacy, DME, medical supplies and patient care mileage. Assure regulatory compliance including achieving and maintaining Hospice Medicare certification. Respond to customer complaints regarding patient care and assure all complaints are handled in accordance with Company policies and procedures and/or legal compliance requirements. Manage related expenditures in a fiscally responsible manner in accordance with the Companys budget. Travel as necessary.
ATTRIBUTES / QUALIFICATIONS
The successful Manager Clinical Practice must be able to demonstrate excellent observation and communication skills, is self-directed with the ability to work with little supervision. Must be able to work in an interdisciplinary setting. To perform this job successfully, an individual must be able to perform each primary responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED EDUCATION / EXPERIENCE
Bachelors degree and C.H.P.N. certification preferred. Registered nurse licensed in the state. Minimum of two years clinical management experience, including the supervision of nursing staff preferred. Minimum of three years hospice, home health or related organization experience preferred.
1.* Abides by and demonstrates the company Mission Vision Values through both behavior and job performance on a day-to-day basis.
2.* Coordinates and oversees all direct and indirect patient/family/caregiver services provided by staff.
3.* Defines and communicates expectations regarding quality provision of services and productivity to interdisciplinary team to assist them in continually improving all aspects of the Companys services.
4.* Ensures Interdisciplinary Group (IDG) staffing meets requirements of the Companys ratios per census.
5.* Interviews and hires IDG members.
6.* Completes and conducts annual performance evaluations in a timely manner and completes any corrective action plans through the HR Department.
7.* Assures requirements and standards are maintained by all IDG members including productivity standards.
8.* Oversees maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of agency activities ensuring all patient medical record documentation is present per the Companys Policy and Procedures and in compliance with local, state and federal law.
9.* Oversees and approves IDG schedules.
10.* Responsible for management of pharmacy, DME, labor, mileage and supply costs within budget.
11.* Implements and ensures orientation for new personnel.
12.* Maintains the Companys Quality Improvement Program in conjunction with Quality Manager.
13.* Ensures program is in 90% compliance to both comprehensive chart audit and annual program regulatory review.
14.* Ensures ADRs are completed with 90% or greater payment rate.
15.* Attends A/R meetings.
16.* Attends daily stand-up meeting.
17.* Participates as indicated in monthly Patient Care Department Report.
18.* Plans and implements in-service and continuing education programs to meet education and training needs of personnel as required.
19.* Participates in staff meetings, department meetings, team meetings, in-services, committees and other related activities as needed.
20.* Participates in evening/weekend call as required, conducting on-call services in a clinically competent and responsive manner.
21.* Serves as Administrator On-Call as required.
22.* Provides professional development for staff and positively motivates the team to achieve service and performance excellence in all areas of the program.
23.* Acts as liaison to the corporate office and attend meetings as requested.
24.* Regular attendance is to be maintained.
25.* Adheres to the Companys Code of Conduct.
26.* Meets or exceeds delivery of Company Service Standards.
27.* Conducts all business activities in a professional and ethical manner.
28.* Creates and maintains a professional atmosphere.
29.* Completes performance evaluations on a timely basis
30.* Adheres to and participates in Companys mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs/practices.
31.* Reviews and adheres to all Company policies and procedures and the Employee Handbook.
32.* Participates in special projects and performs other duties as assigned.
Kindred is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class
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