Manager, Clinical Information Systems, Service Line - Access And Patient Experience, Full-Time, Days

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)

• $10,000 Student Loan Repayment ($5,000 part-time)

• $1,000 Professional Development per year ($500 part-time)

• $250 Wellbeing Fund per year($125 for part-time)

• Matching 401(k)

• Excellent medical, dental and vision coverage

• Life insurance

• Annual Employee Salary Increase and Incentive Bonus

• Paid time off and Holiday pay

Pay Starting at: $67.38+ per hour based on experience

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.

• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

Manager, Clinical Information Systems

• Service Line

• Access and Patient Experience

The Manager, Clinical Information Systems reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Manager, Clinical Information Systems is responsible for the management and optimization of the Northwestern Medicine EHR systems. The Manager will play a central role in ensuring Northwestern Medicine's EHR systems are operating effectively, and will actively coordinate across multiple clinical, research, and administrative departments, as well as regularly engage end users to improve experience. Additionally, this manager is responsible for policy and procedure compliance, and adhering to departmental metrics.

Responsibilities:

• Consults and works directly with clinical, research, and administrative departments to determine EHR requirements and optimization needs

• Leads to help resolve EHR system and operating issues

• Leads to establish a team that installs and integrates EHR software and apps, supports training documentation, supports end users, and designs user-friendly interfaces and functionalities

• Knowledge of Cloud Computing and SaaS

• Plan, coordinate, assign, and account for the work of Systems staff

• Coordinate the development of annual systems plans

• Supports the delivery of work leveraging Agile, Scrum, and / or Kanban

• Monitor, measure, and report customer service levels against agreed upon performance standards

• Demonstrate the ability to "get things done", effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments.

• Manage resource agility/versatility for all direct reports and assist with progression of employee career paths

• Manage vendor relationships, contracts, and contract management policies for cost-effectiveness, negotiate licensing agreements, plan for major software/infrastructure upgrades, and ensure that service management processes are used.

• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate

• Manage operating and capital budgets to meet NMHC budget goals

• Unquestionable integrity, credibility and character and demonstrated high moral, ethical behavior

Additional Functions

• Present to NM operational leadership meetings.

• Present at industry conferences as needed.

• Represent NM at local user groups and symposiums.

Qualifications

Required:

• Bachelor's degree required

• 5 or more years experience in Information Services management and EHR systems

• Demonstrated project & process management skills.

• Demonstrated budget management skills.

• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.

• Demonstrated analysis and problem-solving skills.

• Experience working with and negotiating with external vendors.

• Experience working with and negotiating vendor contracts.

• Excellent team building skills

• Excellent verbal and written communication skills

• Outstanding coordination, facilitation, consultation, and conflict resolution skills

• Management experience with complex, cross-organizational systems

Preferred:

• Healthcare technology background

• Master's degree in related field

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.