Manager, Clinical Applications

OverviewWorking as the Manager, Clinical Applications you will be managing daily operations of MHS Clinical Applications. Facilitates multi-disciplinary teams responsible for operating, updating and supporting all production clinical applications. Plans, organizes, manages, communicates, and controls the analysis, evaluation, design, maintenance, and support of complex and highly integrated computer-based software. Ensures a Memorial Health System integrated plan for all assigned applications. Works closely with IS Finance to manage project level fiscal accountability. Develops strong relationships with business owners and stakeholders across the health system. Develop staff to leverage their talents for excellent performance and increase employee engagement. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.QualificationsEducation: * Bachelor's degree in computer science or other related field is required. * Three to four years' previous experience, particularly in areas of clinical applications management, may be considered in lieu of degree. * Master's degree in Business, Computer Science or related field is preferred.Experience: * Six or more years' experience in Information Technology including project management, advanced support management or other similar experience is required. Minimum one to two years' previous leadership experience is required.Other Knowledge/Skills/Abilities: * Sound judgment and initiative in all circumstances, including very stressful situations, are required. Demonstrated ability to communicate effectively with all levels of staff both in and outside of IS is required. * Demonstrated technical and business written, verbal and presentation skills are required. * Demonstrated ability to execute projects from start to finish including the development, measurement and reporting of key performance indicators and commitment to continuous quality improvement is required. * Demonstrated ability to lead in the development, buy-in and implementation of policies and processes is required. * Ability to work beyond regular business hours to meet business needs is required.ResponsibilitiesManages large- and small-scale projects. Exercises good project management discipline and rigor. Completes projects on time and on budget. Ensures all scope changes are evaluated, communicated and approved by the appropriate parties prior to implementation. Works with MHS employees across all levels and departments and manages situations and requests for services using persuasion, diplomacy, and tact within a framework of exceptional customer service. Effectively manages competing priorities. Develops team members on the job through coaching and mentoring. Provides timely and constructive feedback to ensure staff is performing as expected. Performs all elements of supervision. Provides exceptional customer service. Monitors performance of staff and ensures all user requests are logged and reviewed for proper handling and to identify ways to improve education and service provided to customers. Follows change control procedures. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:*

SAFETY: Prevent Harm- I put safety first in everything I do. I take action to ensure the safety of others.*

COURTESY: Serve Others- I treat others with dignity and respect. I project a professional image and positive attitude.*

QUALITY: Improve Outcomes- I continually advance my knowledge, skills and performance. I work with others to achieve superior results.*

EFFICIENCY: Reduce Waste- I use time and resources wisely. I prevent defects and delays.Serves as an active member of the IS Leadership Group. Communicates effectively with others in large and small group settings as well as one-on-one. Actively participates in monthly All Hands meetings and provides ongoing communications to staff about important MHS initiatives and results. Writes newsletter articles on a monthly basis to ensure that the entire department is aware of important developments. Develops and implements departmental policies and procedures designed to meet customer requirements consistently and appropriately for all areas under direct control. Interprets status indicators to determine appropriate operating condition of systems and software. Interprets technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation. Responds appropriately to issues identified to promote quick response and resolution of problems. Manages staff schedules to ensure appropriate call coverage as required by our customers. Adjusts staffing as necessary in periods of expected peak demand.Provides leadership to ensure systems are appropriately supported and applications are deployed as necessary to promote staff efficiency and effectiveness. Identifies training needs of staff and works with Educational Resources staff to provide information to increase efficiency house-wide. Ensures business resumption plans as supported by senior management are in place and functioning as intended. Ensures adequate downtime procedures are in place and understood by user community in the event of unplanned interruptions. Identifies areas of improvement and opportunities to further leverage our business applications to ensure we are capturing appropriate metrics for optimal performance. Leads post-mortems of unplanned downtime to ensure learning opportunities are captured for continued performance improvement and prevention of similar future events. Develops departmental dashboard for performance metrics. Establishes baseline indicators and industry best practice benchmarks and action plan for achieving benchmark level performance within agreed-upon timeframes. Supports development and achievement of departmental goals and initiatives in positive constructive manner at all times. Develops and achieves personal goals annually. Builds strong relationships with customer communities to proactively identify areas for service enhancements throughout IT. Leverages positive relationships with others to continuously support the mission, vision and strategic goals of MHS. Negotiates and manages contracts within allowed limits. Monitors to ensure vendors' agreed-upon service levels are consistently achieved. Participates in the annual budgeting process as required. Monitors and achieves budgeted results and protects the assets of the Health System at all times. Uses financial resources of the department appropriately. Ensures focus on assigned audit activities and oversees external IT audit on applications as needed, ensuring follow-up and compliance with agreed-upon expectations. Works closely with the Project Management Office to ensure flexibility in staffing for key implementations and upgrades. Supports flexible staffing whenever possible to allow continued staff development without impact to our customers. Develops creative solutions to ensure uninterrupted service and support of development activities whenever possible. Collaborates with all members of the Leadership team to develop an exceptional IT training program for new and current IS Team Members. Identifies crucial application functionality and processes, and educates all IS team members about them. Works closely with Leadership Team to ensure strict adherence to MHS' HIPAA-, Security- and Compliance-related policies and procedures. Provides leadership in prioritizing these activities amongst Business Applications Team Members in order to guarantee security and integrity of all data within IS's control. Monitors industry developments proactively to ensure MHS is positioned to be a leading organization. Ensures that new system deployment is accomplished so that best practices and potential future state workflows are assessed and delivered. Challenges peers and customers of new system implementations to avoid simply recreating existing workflows and processes. Performs other related work as required or requested.The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.