Manager, Clinic Access Satellite Clinics

Moffitt Cancer Center Tampa , FL 33602

Posted 1 week ago

The Clinic Access Department at Moffitt Cancer Center handles more than 6,500 patient calls or appointments weekly, schedules and registers all services for all outpatient visits.# We are currently looking for a Clinic Access Satellite Clinics Manager to join our team.# Position Highlights


Responsibilities:


This position is responsible for providing leadership and oversight to staff for patient access service functions at the#satellite locations, including surgery, infusion, clinic and ancillary services. This includes responsibility for: Registration / Check-in Unscheduled financial clearance activities, as appropriate Scheduling / Check-out The manager will create and uphold quality and performance standards including: # Customer service (Ensures contact with each patient is handled professionally, consistently and timely) Productivity / performance (Staffing each area / unit according to anticipated volumes and deploying float staff as#needed) Quality (Ensures accurate and complete information is captured and utilized for registration and scheduling) Responsibilities inlude overseing the#performance of the on-site Patient Access Teams, including accuracy and quality of the#registration and scheduling of patients.# The manager will also be responsible for the recruitment, selection, training, avaluation and performance management of his or her direct and indirect reports.


The Ideal Candidate will have:


Experience in an acute or specialty hospital or multi-physician group setting. Proficiency with revenue cycle technology systems.# Proficiency with Cerner Scheduling. Proficiency with Sorian FInancials. Credentials and Qualifications:Bachelor#s Degree in Healthcare, Business Administration or related discipline 7 years of experience in Healthcare Revenue Cycle, Customer Service or related experience 3 years of supervisory experience#

The Clinic Access Department at Moffitt Cancer Center handles more than 6,500 patient calls or appointments weekly, schedules and registers all services for all outpatient visits.

We are currently looking for a Clinic Access Satellite Clinics Manager to join our team.


Position Highlights & Responsibilities:

This position is responsible for providing leadership and oversight to staff for patient access service functions at the satellite locations, including surgery, infusion, clinic and ancillary services. This includes responsibility for:

  • Registration / Check-in

  • Unscheduled financial clearance activities, as appropriate

  • Scheduling / Check-out

The manager will create and uphold quality and performance standards including:

  • Customer service (Ensures contact with each patient is handled professionally, consistently and timely)
  • Productivity / performance (Staffing each area / unit according to anticipated volumes and deploying float staff as needed)
  • Quality (Ensures accurate and complete information is captured and utilized for registration and scheduling)

Responsibilities inlude overseing the performance of the on-site Patient Access Teams, including accuracy and quality of the registration and scheduling of patients. The manager will also be responsible for the recruitment, selection, training, avaluation and performance management of his or her direct and indirect reports.

The Ideal Candidate will have:

  • Experience in an acute or specialty hospital or multi-physician group setting.

  • Proficiency with revenue cycle technology systems.

  • Proficiency with Cerner Scheduling.

  • Proficiency with Sorian FInancials.

Credentials and Qualifications:

  • Bachelor's Degree in Healthcare, Business Administration or related discipline
  • 7 years of experience in Healthcare Revenue Cycle, Customer Service or related experience
  • 3 years of supervisory experience
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Manager, Clinic Access Satellite Clinics

Moffitt Cancer Center