Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Manager, Client Relationship Executive

Expired Job

ADP Marlborough , MA 01752

Posted 4 months ago

ADP is hiring an ASO Client Relationship Executive. The ASO Client Relationship Executive manages an ADP Resource (ASO) Regional Client Service Department with full accountability for the budget, associate planning and development, compliance and product/service delivery for regional offices. Effectively establishes, maintains, builds and manages client relationships at all levels to ensure ADP Resource is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing their satisfaction and retention.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

Regional Support:

  • Serves as overall account manager of the assigned client base as it relates to the delivery of World Class Service while maintaining profitability, including persuading clients of the value of our services, discussing with clients our pricing and invoicing philosophy in a manner designed to retain the client, maintaining the client survey scores at a level established by the region's General Manager and VP of Client Service, and providing support as needed to the sales process.

  • Functions as a consultant and business partner to client's senior management.

  • Responsible for driving regional client retention numbers up and delivering message to clients and associates regarding the value proposition; creating and executing an account strategy that will help develop a value-based relationship with each client.

  • Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP TotalSource services.

  • Work with a distributed service team, consult with clients and evaluate worksite needs in regards to HR services and proactively develops, implements and monitors HR Service Plans which will directly impact the Human Resources effectiveness of client companies.

  • Understands and stays up-to-date on the client's business situation, strategy and HR needs.

  • With HRBPs, participates in client HR planning meetings and decision-making. AS necessary, acts as escalation point person for client billing and pricing questions.

Department Management:

  • Handles personnel duties for the Client Service Department including the assignment of clients to the appropriate HRG based on geography, complexity, and number of Worksite Employees, determining staffing needs, making selection recommendations, conducting performance appraisals, leading HRBP career-pathing efforts and providing recommendations for salary increases and promotions.

  • Prepares, monitors, and maintains client service management information reports, project plans, and budgets. Acts as mentor and coach to Client Relationship Managers.

Human Resources Consulting Activities:

  • Provides direction and coaching on establishing legally compliant pre-employment practices to include job descriptions, background checks, etc.

  • Provides basic compensation analysis, comparing client pay data against geographic and industry salary survey data.

  • Acts as the liaison between clients and regional payroll processing department to ensure payroll transactions are submitted timely and accurately.

  • Works with clients to ensure fair and compliant pay practices.

  • Works with the ADP TotalSource Benefits Department, consultants and brokers to provide information about benefits, market trends and ensures that the client benefit renewal process is well managed and understood.

  • Acts as a point of escalation for unresolved client issues.

  • Communicates and interprets HR policies and procedures while providing remedies for any issues that may arise.

  • Partners with client to create effective remediation techniques, such as job skill training, development plans, and interventions.

  • Maintains knowledge of required client procedures, including Drug Free Workplace and Worker's Compensation/Injury Reporting.

  • Acts as liaison with designated Risk & Safety Managers.

  • Maintains high-level of knowledge surrounding legal compliance, government reporting, policies and procedures.

  • Provides HR recommendations to help minimize liability in employee terminations. Works with Client Technology and Training Department(s) to ensure client understanding and participation ADP technology solutions and applications.e.

  • Acts as a point of escalation for unresolved client issues.

Client Relationship Policy Management:

  • Works with other ASO Leaders to develop and refine a field service model, which includes all operating policies, procedures and standards required for the support of ADP's ASO product in the region.

  • Collaborates with other departments on strategic objectives and coordinates efforts between departments to meet those objectives.

  • Communicates and modifies the strategies and services of the Human Resource team as business needs change.

  • Performs other duties as assigned.

QUALIFICATIONS REQUIRED:

  • Degree in Business Administration

  • Minimum 5-7 years experience in a leadership role in a fast-paced service environment.

  • Minimum 3 years of successful people leadership experience.

#CB#

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • MBA or advance degree preferred. PHR or SPHR certification highly preferred.

  • Progressive management experience in consulting or large corporate environment

  • Experience or familiarity in the PEO, ASO, Payroll or HR Outsourcing industries

  • Possess integrity, ambition, and be results-oriented.

  • Experience with multiple larger complex clients and dealing with a broad range of HR-related areas at senior levels of organizations.

Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Representative

Bank Of America Corporation

Posted 7 days ago

VIEW JOBS 11/8/2018 12:00:00 AM 2019-02-06T00:00 Job Description: Financial Center Client Service Representative I s FC CSR I are responsible for providing a positive customer experience that leads to improved satisfaction and sales. FC CSR I s process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers' needs and encouraging customers to expand their relationship with Bank of America. This position was previously known as the Teller position within the Financial Center. Duties may include, but are not limited to the following; a) Create a connection and develop rapport with customers to provide outstanding, personalized service, b) Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them, c) Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs, d) Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them, e) Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers, f) Accurately and efficiently process transactions such as customer deposits and cashing checks, g) Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate, h) Inform and educate customers on how to conduct simple transactions through self-service technologies, i) Follow established policies, procedures and guidelines to protect both our customers and Bank of America, j) May be required to work Saturdays and/or extended hours. Required skills: * Proven results in exceeding goals in areas of sales and service in a customer-centric, results-driven environment * Minimum of six months customer service experience in financial services, retail sales or a goal-oriented environment * A minimum of six months experience with cross-selling, up-selling and/or referring products * Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections * Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances * Ability to sell customers on meeting with a sales associate to learn about products/services * Ability to respond and assist customers with inquiries and/or problem resolution * Ability to work effectively as a team member * Strong communication skills (including verbal and non-verbal) and active listening skills * Careful attention to detail and time management * Proficiency in basic computer skills * Pass pre-employment assessment Desired skills: * Minimum of six months cash handling experience Posting Date: 11/07/2018 Location: Marlborough, MA, POST ROAD BC, 223 E Main St, - United States Travel: No Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Marlborough MA

Manager, Client Relationship Executive

Expired Job

ADP