Manager, Client Relationship Executive

ADP Marlborough , MA 01752

Posted 2 days ago

ADP is hiring an ASO Client Relationship Executive. The ASO Client Relationship Executive manages an ADP Resource (ASO) Regional Client Service Department with full accountability for the budget, associate planning and development, compliance and product/service delivery for regional offices. Effectively establishes, maintains, builds and manages client relationships at all levels to ensure ADP Resource is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing their satisfaction and retention.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

Regional Support:

  • Serves as overall account manager of the assigned client base as it relates to the delivery of World Class Service while maintaining profitability, including persuading clients of the value of our services, discussing with clients our pricing and invoicing philosophy in a manner designed to retain the client, maintaining the client survey scores at a level established by the region's General Manager and VP of Client Service, and providing support as needed to the sales process.

  • Functions as a consultant and business partner to client's senior management.

  • Responsible for driving regional client retention numbers up and delivering message to clients and associates regarding the value proposition; creating and executing an account strategy that will help develop a value-based relationship with each client.

  • Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP TotalSource services.

  • Work with a distributed service team, consult with clients and evaluate worksite needs in regards to HR services and proactively develops, implements and monitors HR Service Plans which will directly impact the Human Resources effectiveness of client companies.

  • Understands and stays up-to-date on the client's business situation, strategy and HR needs.

  • With HRBPs, participates in client HR planning meetings and decision-making. AS necessary, acts as escalation point person for client billing and pricing questions.

Department Management:

  • Handles personnel duties for the Client Service Department including the assignment of clients to the appropriate HRG based on geography, complexity, and number of Worksite Employees, determining staffing needs, making selection recommendations, conducting performance appraisals, leading HRBP career-pathing efforts and providing recommendations for salary increases and promotions.

  • Prepares, monitors, and maintains client service management information reports, project plans, and budgets. Acts as mentor and coach to Client Relationship Managers.

Human Resources Consulting Activities:

  • Provides direction and coaching on establishing legally compliant pre-employment practices to include job descriptions, background checks, etc.

  • Provides basic compensation analysis, comparing client pay data against geographic and industry salary survey data.

  • Acts as the liaison between clients and regional payroll processing department to ensure payroll transactions are submitted timely and accurately.

  • Works with clients to ensure fair and compliant pay practices.

  • Works with the ADP TotalSource Benefits Department, consultants and brokers to provide information about benefits, market trends and ensures that the client benefit renewal process is well managed and understood.

  • Acts as a point of escalation for unresolved client issues.

  • Communicates and interprets HR policies and procedures while providing remedies for any issues that may arise.

  • Partners with client to create effective remediation techniques, such as job skill training, development plans, and interventions.

  • Maintains knowledge of required client procedures, including Drug Free Workplace and Worker's Compensation/Injury Reporting.

  • Acts as liaison with designated Risk & Safety Managers.

  • Maintains high-level of knowledge surrounding legal compliance, government reporting, policies and procedures.

  • Provides HR recommendations to help minimize liability in employee terminations. Works with Client Technology and Training Department(s) to ensure client understanding and participation ADP technology solutions and applications.e.

  • Acts as a point of escalation for unresolved client issues.

Client Relationship Policy Management:

  • Works with other ASO Leaders to develop and refine a field service model, which includes all operating policies, procedures and standards required for the support of ADP's ASO product in the region.

  • Collaborates with other departments on strategic objectives and coordinates efforts between departments to meet those objectives.

  • Communicates and modifies the strategies and services of the Human Resource team as business needs change.

  • Performs other duties as assigned.

QUALIFICATIONS REQUIRED:

  • Degree in Business Administration

  • Minimum 5-7 years experience in a leadership role in a fast-paced service environment.

  • Minimum 3 years of successful people leadership experience.

#CB#

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • MBA or advance degree preferred. PHR or SPHR certification highly preferred.

  • Progressive management experience in consulting or large corporate environment

  • Experience or familiarity in the PEO, ASO, Payroll or HR Outsourcing industries

  • Possess integrity, ambition, and be results-oriented.

  • Experience with multiple larger complex clients and dealing with a broad range of HR-related areas at senior levels of organizations.

Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Relationship Manager Marlbo...

Bank Of America Corporation

Posted 2 days ago

VIEW JOBS 7/16/2018 12:00:00 AM 2018-10-14T00:00 Job Description: Relationship managers are the face of Bank of America in our financial centers, bringing our products and services to life for all of our clients. They focus the majority of their time deepening relationships by connecting customers to sales specialists and offering appropriate financial solutions and services to both individual and small business clients. As part of our team, you will have access to industry leading solutions and a team of dedicated product specialists – all designed to meet the unique life priorities of your clients – things like managing expenses, building wealth, managing debt, buying a home, saving for college or planning for unexpected life events. As part of the Financial Center Academy at Bank of America, you will benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities – including a 10-week new hire program. Required skills: * Ability to learn and understand technology to assist customers with self-service needs * Proven results exceeding goals in a customer-centric, results-driven environment * Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service * Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals * Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction * Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration * Displays passion, commitment and drive to deliver an experience that improves our customers' financial lives * Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements * Applies strong critical thinking and problem-solving skills to meet customers' needs * Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results * Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills * Availability to work weekends and/or extended hours as required to operate the business * Is a commissioned notary or can successfully obtain a notary commission in the state you work within 4 months of start date in role (8 months for employees with a work location of CA, NY, PA) Desired skills: * Experience in financial services and prior knowledge of financial services industry, products and solutions * Knowledge of banking (credit and deposit) products and services * Prior sales experience in a salary plus incentive environment with individual sales goals where goals were met or exceeded routinely * Prior experience servicing and delighting customers Posting Date: 06/20/2018 Location: Marlborough, MA, POST ROAD BC, 223 E Main St, - United States Travel: No Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Marlborough MA

Manager, Client Relationship Executive

ADP