What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of
customer service and help maintain our position as a leader in the global marketplace.
The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.
If you think you have these core attributes we want to hear from you.
This position will be responsible for managing a team of casualty claims examiners possessing varied experience levels. This position will oversee the resolution of Primary and Excess casualty claims, including construction-related and products liability matters, with low to high complexity. Provide direction, coaching, and training to achieve appropriate case outcomes. The position will report to the Director or Senior Director of claims and be responsible for conveying the organization's objectives and priorities to staff and measure progress towards stated goals.
Manage a team of up to 8 claim handlers
Direct and monitor assignments of new loss activity
Review and approve correspondence and reports
Review and approve reserves and settlements in excess of examiner's authority
Make recommendations concerning reserve changes to director or senior management.
Participate in review and discussion of large loss activity with interested stakeholders (UW, PL, Actuarial, Executive Management)
Ensure that team adheres to Fair Claims practices
Assess and evaluate individual examiner and team performance, provide feedback and develop training needs
Prepare and distribute reports
Assist in preparation of budgets, evaluation of expenses and assess resource needs
Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)
Promote and enhance strong relationships with customers and channel partners
Participate in special projects as requested
Travel to other claim offices, mediations, trials, and conferences as required.
Responsible for training and development of team members
Must have or be eligible to receive claims adjuster license.
Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) or
I-Lead or other Management Training
Minimum of 10 years of claims handling experience or equivalent combination of education and experience
Prior management experience a plus
Experience working with complex coverage issues in casualty claims a plus
Excellent written and oral communication skills
Strong analytical and problem solving skills proficient with handling data and reporting tools for assessment of performance, process efficiencies, and supporting stakeholders' information needs.
Strong organization and time management skills
Ability to deliver outstanding customer service
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work in a team environment
Strong desire for continuous improvement
"Why work for us?"
Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.
Commitment to open doors
Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Stylesome of our best ideas start from a conversation between a manager and an employee.
As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.