The CAS Manager provides day to day leadership directly to their team with the responsibility to nurture relationships, deliver value and increase the utilization of SVB products and services they support, contributing to the overall Net Promoter (NPS) strategy. This role leads a team comprised of exempt and/or non-exempt employees that may be geographically dispersed; Creates an environment based on personal accountability, learning and growth across their team through consistent coaching and feedback; provides thought leadership and analytical skills on how best to approach or solve a situation; seeks and implements improvements to improve the day-to-day activities and efficiency of their team; builds and leverage relationships across SVB teams in order to drive value added solutions and service; point of contact for escalations; participates in and may lead projects and/or initiatives that benefits their direct team and may have impact upon the broader CAS Community.
Leadership Experience directly leading teams
Financial Services experience preferred
SVB Financial Group