Granite Background & History
Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.4 billion in revenue with more than 2,000 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.
Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been rated a "Fastest Growing Companies" by Inc. Magazine past ten consecutive years in a row (2007-2016).
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
General Summary of Position:
The Granite Carrier/Vendor Relations Team is a dynamic group engaged in a wide variety of projects at many levels of the organization. The Manager
Duties and Responsibilities:
Act as point of contact with assigned carriers/vendors
Initiate new carrier/vendor onboarding process to ensure all Granite departments have the necessary information to interface with carrier/vendor
Provide management support on escalations and issues affecting service delivery
Engage in negotiations and strategic discussions to maximize Granite's partner relationships
Monitor, manage and support adherence to contract/price terms and conditions
Successfully collaborate with finance, legal and other internal departments on contract expirations ensuring Granite's compliance with renewals and renegotiations
Process Management/Customer Experience
Spearhead reporting on carrier/vendor performance, ensuring provisioning, repair and billing SLAs are met
Improve efficiencies by process change through collaboration across departments
Serve as an escalation point with carrier/vendor on any service issues and matters over SLA
Lead internal Granite teams on escalations (chronic customer issues, repairs or other matters that have escalated or fallen out of SLA)
Assist product team as necessary with implementation/onboarding carriers/vendors
Represent Granite at tradeshows, networking and other external events as necessary
5 - 10+ years vendor management and relationship experience
Prior experience in the telecommunications industry
Account management skills
Strong negotiations skills
In depth knowledge and understanding of contract and carrier/vendor management principals
Bachelor's degree or higher
Excellent analytical, communication and presentation skills
Experience working cross functionally with various groups and departments (internally as well as externally)
Excellent organizational skills and ability to thrive in a challenging, fast-paced work environment
Manage projects at any one time
Product management experience
Comprehension of sales skills and methodologies
Granite Telecommunications LLC