Manager - Cardiovascular Noninvasive & Recovery Manager

Covenant HealthCare

US:MI:SAGINAW

8:00 AM - 4:30 PM, MONDAY - FRIDAY

FULL TIME BENEFITED

Summary:

The Cardiovascular Noninvasive & Recovery Manager demonstrates excellent customer service performance and supports a work environment in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare, and the commitment to Extraordinary Care for Every Generation.

The Manager is responsible for the overall operation of Noninvasive Cardiology department and the Cardiovascular Recovery unit. The Noninvasive cardiology department consists of EKG, Stress Testing, Holter Monitoring, Cardiac Ultrasound, TEE, Cardioversion, Tilt Table Testing as well as Administrative Support.

The Cardiovascular Recovery unit consists of 30 bed outpatient recovery for Cardiac Cath, Peripheral Angiography, Special Procedures, Electrophysiology and Pacemaker Insertion. The recovery unit has 8 licensed inpatient bed that allow pts to stay in the unit for inpatient procedures. The Manager is also responsible for departmental Quality Assurance, maintaining the Chargemaster for areas of responsibility, regulatory compliance with multiple agencies, and statistical reporting.

He/she will have 24-hour accountability for all activities and staff who work under his/her direction. The Manager will develop, implement and monitor operational and capital budgets for the respective areas. Assists in developing new programs and business activities associated with Center for the Heart.

The Manager develops/implements a supportive environment that energizes staff to enhance the delivery of quality patient care. The Manager coaches staff to demonstrate excellent customer service performance and role models attitudes and actions which are consistent with the standards contained in the Covenant HealthCare System mission/vision/values and leadership expectations and the commitment to Extraordinary Care for Every Generation. Performs other duties as assigned.

Demonstrates knowledge of and ability to lead staff caring for the following patient groups: Newborn, pediatric, adolescent, adult, and geriatric.

Responsibilities:

Contributes to organization success targets for patient satisfaction and net operating margin.

Models Covenant's Mission, Vision and Values of Extraordinary Care for Every Generation.

Demonstrates excellent customer service in attitude and actions at all times, consistent with the Code of Conduct.

Quality Patient Care/Service Excellence:

Collaborates with other disciplines to design, implement, evaluate, and/or adapt systems of care to achieve targeted clinical and fiscal outcomes.

Applies a systematic process for program planning and resource allocation for populations of patients.

Ensures that the physical environment within Center for the Heart promotes quality patient outcomes.

Creates and maintains a culture of service excellence and serves as a role model to others.

Promotes clinical excellence through applied clinical knowledge, leadership, and research utilization.

Unit Leadership:

Through team facilitation, the vision, values and goals for the unit and teams are aligned with the organizational mission, goals, and objectives.

With staff, designs systems, processes, and roles for effective unit leadership.

Accomplishes goals of unit, department, and organization.

Holds all suppliers of service accountable for their services to the patient, team, unit, and organization.

Orchestrates change to improve clinical and organizational outcomes.

Team Performance Management:

Creates and cultivates high-performing and cohesive team(s) that transcend the boundaries of roles, disciplines, and/or unit geography.

Inspires teams and individuals to give their best to achieve desire patient team, and unit outcomes.

Respects the individuality of patients, visitors, and staff, and embraces the diverse backgrounds, talents, and contributions that each brings to the situation.

Employs strategies to promote excellence in individual and team performance and productivity.

Performance Improvement:

Integrates continual performance improvement into the structure and processes of the unit and the daily practice of team members to achieve desired clinical and fiscal outcomes.

Aligns all unit activities with unit, department, and institution performance improvement goals, and channels resources to high leverage opportunities for performance improvement.

Fiscal Accountability:

Exemplifies financial stewardship by effectively and efficiently managing human and financial resources to achieve desired clinical outcomes.

Participates in cost control activities through an organized system of planning and monitoring the utilization of supplies and equipment.

Collaborates with others to develop cost-effective systems and resources that achieve equivalent or superior therapeutic results and satisfy patient needs.

Education and Enrichment:

Creates a climate of ongoing learning for self and staff.

Demonstrates a commitment to managerial development through participation at meetings, committee membership and the pursuit of continuing education.

Encourages development of independence and interdependence among individuals and teams.

Supports patient rights/safety/legal issues:

Demonstrates awareness and sensitivity to patient/significant other rights, as identified within the organization.

Functions with an awareness and application of safety as identified within the organization.

Demonstrates awareness of legal issues in all aspects of patient care, unit function and strives to manage situations in a reduced-risk manner.

Maintains patient confidentiality.

Promptly reports actual or potential medication errors and adverse drug events.

Establishes and monitors an effective Quality Assurance program for areas of responsibility within Center for the Heart

Administrative Accountability:

Maintains an accurate Chargemaster and coding systems utilizing appropriate CPT-4 and ICD-10 codes.

Produces appropriate Hospital and departmental statistical reports.

Provide supervision for Records Management.

Smiles, makes eye contact, and says hello

Puts a smile in their voice on the phone

Takes people where they need to go

Is courteous to everyone

Takes pride in Covenant - keeps it clean

Offers help and asks, "What else can I do?"

Other information:

EDUCATION/EXPERIENCE

Required: Bachelor's degree in Business, Accounting, Finance, Health Services, or other related field.

Preferred: Master's degree in Business, Healthcare Administration or related field.

Clinical background in a hospital setting.

Certification in specialty area.

KNOWLEDGE/SKILLS/ABILITIES

Three (3) to five (5) years of related experience.

Demonstrated ability to develop and lead teams.

Demonstrated sound judgment in difficult / sensitive situations.

Demonstrated ability to meet Covenant's Leadership Expectations (strategic leadership, character, interpersonal skills, job performance, and results).

Demonstrated competence in Microsoft Office applications (Excel, Word and PowerPoint).

WORKING CONDITIONS/PHYSICAL DEMANDS

Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards

Constant finger dexterity, feeling, talking, hearing, near vision, midrange vision, far vision, depth perception, visual accommodation, color vision and field of vision

Frequent lifting 0-25 lbs.

Frequent standing, walking and sitting

Occasional lifting 26-100 or more lbs.

Occasional lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, twisting, reaching, handling and tasting/smelling

NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.

It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant's premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.