Manager Car Wash

Golden Nozzle Car Wash started in the 1970's as a complement to the other motoring public businesses owned by F.L. Roberts & Company, headquartered in Springfield, MA.

The name 'Golden Nozzle' derived from the color of the gas station pumps at F.L. Robert gas stations in Western Massachusetts.

In the fall of 2016, Nouria Energy acquired F.L. Roberts & Company's convenience stores and Golden Nozzle Car Wash locations in Massachusetts and Connecticut.

As a Nouria company, Golden Nozzle Car Wash has become the gold standard for car care in the region. The chain has grown and expanded exponentially since becoming part of the Nouria family, opening and rebranding existing car wash facilities in five New England states. Golden Nozzle's successful monthly wash membership program began in 2008. Members of the monthly wash program enjoy unlimited car washes at any Golden Nozzle locations in Massachusetts, Connecticut,

Maine, New Hampshire and Rhode Island.

It's a Great Day for a Golden Nozzle Car Wash! Proper maintenance always includes the routine washing of your vehicle. Winter hazards like sand and salt need to be thoroughly washed from your vehicle's body and undercarriage.

Golden Nozzle uses only environmentally-friendly products.

If you have a good attitude, like working with people and are ready to work hard, you have come to the right place. Nouria Energy is committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.

General Summary:

A Car Wash Manager oversees up to 5 employees. The Manager is responsible for overseeing the Cashier positions, interior cleaning staff, detailing staff and taking care of any customer issues. A Car Wash Manager also has an assistant manager, and a few supervisors who report to him or her.

Primary Responsibilities / Key Results:

Increasing customer satisfaction. The measures are:

Increasing the speed of vehicles through the wash (speed)

Decreasing the number of errors made while cleaning the vehicle (quality and safety)

Increasing the positive feelings of the customer for the entire experience (friendliness)

Increasing bottom line revenue. The measures are:

Increasing the extra-service sales (dollar per car)

Maintaining labor percentages within acceptable ranges (human resource management)

Maintain budgeted operational costs (optimization)

Safety

Understanding of the hazards and safe work policies effecting employees and processes within car wash operations

Prompt reporting and investigation of workplace accidents, injuries, incidents, or illnesses involving your direct reports

Perform safety meetings in accordance with Nouria safety protocol to reinforce the Safety and Health Manual

Monitor employee behavior and enforce compliance with safety rules, policies, and procedures

Regularly inspect your location for workplace hazards and initiate corrective action immediately

Developing Skills. The measures are:

Obtaining full utilization of production procedures (100%)

Increasing the number of tasks performed per person (cross-training)

Decreasing problems with equipment and chemicals (shutdowns)

Physical Requirements:

• Ensures physical maintenance, safety, cleanliness, and attractiveness of all facilities

• Performs other related duties as required

• Must be able to lift up to 50 pounds at times

• Must be able to traverse and access all areas of the location

• Prolonged periods sitting at a desk and working on a computer

• Prolonged periods of standing and working at a register

Must have own, reliable transportation and valid driver's license.

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.